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Mass Spectrometry Product Support Specialist

vor 2 Monaten


Bremen, Bremen, Deutschland Thermo Fisher Scientific Vollzeit
About Thermo Fisher Scientific

We are a leading global biotechnology company that enables our customers to make the world healthier, cleaner and safer. Our mission is to accelerate life sciences research, solve complex analytical challenges, and improve patient health through diagnostics and the development of life-changing therapies.

Job Summary

We are seeking a highly skilled Mass Spectrometry Product Support Specialist to join our team. As a key member of our global support organization, you will be responsible for providing technical support to our customers worldwide, resolving complex technical issues, and collaborating with our field service organization.

Key Responsibilities
  • Provide technical support to customers worldwide, resolving complex technical issues related to Thermo Fisher Scientific mass spectrometers.
  • Collaborate closely with our field service organization to ensure seamless support to customers.
  • Support software updates and training for field service engineers.
  • Develop and maintain technical documentation and training materials.
  • Participate in the new product introduction (NPI) process and create support documents for new instruments.
Requirements
  • Graduate-level qualification or equivalent vocational experience in Electronics, Science, and/or Physics.
  • Experience troubleshooting electronic systems and technical experience with Thermo Fisher Scientific mass spectrometers.
  • Excellent communication and problem-solving skills, with a strong commercial understanding.
  • Ability to travel up to 15% of the time for onsite troubleshooting, training, and installation support.
What We Offer
  • Employment with a leading global biotechnology company.
  • Outstanding career and development prospects.
  • Company pension scheme and other fringe benefits.
  • A dynamic and innovative work environment.