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IT Support Specialist

vor 3 Monaten


SulzbachRosenberg, Bayern, Deutschland JRS RETTENMAIER FRANCE Vollzeit
Job Overview:

As an IT Support Specialist, you will be the primary contact for addressing technical challenges related to software, hardware, networks, and telecommunication systems.

Key Responsibilities:
  • Provide comprehensive support for technical issues, ensuring effective resolution as the first point of contact.
  • Evaluate and prioritize incidents based on service level agreements (SLAs) within the ticketing system.
  • Interact with users through various channels including in-person, email, remote access, and phone to troubleshoot and resolve IT-related problems.
  • Manage IT support inquiries independently by documenting, resolving, or escalating issues as necessary.
  • Facilitate the onboarding process for new hires, deliver user training sessions, and assist in IT procurement and inventory oversight.
  • Collaborate on departmental projects to enhance overall IT service delivery.
Qualifications:
  • Completed education in IT or a related field.
  • Demonstrated experience in IT support with a solid understanding of hardware, software, and networking.
  • Proficient in Windows 10, Microsoft Office Suite, and Active Directory.
  • Fluent in both German and English, with strong verbal and written communication skills.
  • A service-oriented team player who exhibits independence and meticulous attention to detail.