Store Operations Manager
vor 1 Woche
Job Summary:
We are seeking a highly skilled and experienced Retail Store Director to lead our store team in delivering exceptional customer experiences and driving sales growth. As a key member of our team, you will be responsible for overseeing store operations, managing personnel, and promoting a positive and inclusive work environment.
Key Responsibilities:
- Store Operations: Manage the day-to-day operations of the store, including cash handling, inventory management, and visual merchandising, while ensuring compliance with company policies and procedures.
- Team Management: Lead and develop a high-performing team of sales associates, providing coaching, training, and feedback to ensure excellent customer service and sales results.
- Customer Experience: Foster a customer-centric culture, ensuring that every customer interaction is positive and memorable, and that customer feedback is acted upon to drive continuous improvement.
- Business Performance: Analyze sales data and customer feedback to identify opportunities for growth and improvement, and develop strategies to drive sales and customer engagement.
Requirements:
- Leadership Experience: Proven experience in leadership roles in customer service-oriented industries, with a track record of driving sales growth and improving customer satisfaction.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to inspire and motivate a team.
- Business Acumen: Strong business acumen, with the ability to analyze data and make informed decisions to drive business results.
- Adaptability: Ability to adapt to changing business priorities and customer needs, with a flexible and structured approach to work.
About Us:
Rituals is a luxury cosmetics brand that values diversity, inclusivity, and customer satisfaction. We are committed to creating a positive and respectful work environment that inspires our team members to deliver exceptional results.
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