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Store Operations Manager

vor 2 Monaten


Berlin, Berlin, Deutschland ZARA Vollzeit
About the Role

We are seeking a highly motivated and experienced Assistant Store Manager to join our team at ZARA in Berlin. As a key member of our store management team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of sales associates.

Key Responsibilities
  • Sales Performance: Analyze sales data and develop strategies to achieve sales targets, optimize inventory levels, and improve customer engagement.
  • Team Leadership: Lead, motivate, and develop a high-performing team of sales associates, providing coaching, training, and feedback to ensure excellent customer service.
  • Operational Excellence: Ensure seamless store operations, including visual merchandising, inventory management, and loss prevention.
  • Customer Experience: Foster a positive and welcoming store environment, ensuring customers receive exceptional service and support.
  • Store Image: Maintain a high standard of store appearance, adhering to ZARA's visual identity and brand standards.
Requirements
  • Experience: Proven experience as a store manager or assistant store manager in a retail environment, preferably in the fashion industry.
  • Leadership Skills: Strong leadership and communication skills, with the ability to motivate and develop a team.
  • Business Acumen: Excellent analytical and problem-solving skills, with the ability to interpret sales data and make informed business decisions.
  • Customer Focus: Passion for delivering exceptional customer service and a commitment to understanding customer needs.
  • Language Skills: Fluency in German and English, with the ability to communicate effectively with colleagues and customers.
About ZARA

ZARA is a leading international fashion company, committed to innovation, quality, and customer satisfaction. We offer a dynamic and inclusive work environment, with opportunities for professional growth and development.