Working Student, Global Customer Success Specialist
vor 3 Wochen
About the Role:
We are seeking a highly motivated and organized Working Student to join our Global Customer Success team at Planet. As a key member of our team, you will play a critical role in supporting our customers and ensuring their success with our products and services.
Key Responsibilities:
- Assist our Global Customer Success team in various customer-related activities, including providing information, creating documentation, and tracking project progress.
- Interact with end-users to provide requested information and support.
- Collaborate with colleagues from other departments to resolve customer-related issues.
- Support internal workflows and prepare documentation.
- Generate usage reports for customers and track project progress.
Requirements:
- Basic knowledge or an interest in remote sensing or GIS industry.
- Enrolled in a Bachelor/Master degree.
- Fluent in written and spoken English.
- Experience with Google Docs, MS Office products, or similar.
- Tech-savvy, able to learn new software without much instruction.
- Self-starter who works on own initiative with excellent communication skills.
- Highly organized, able to prioritize and work under tight deadlines.
- Team-player with excellent interpersonal skills.
Preferred Qualifications:
- Experience with GIS and image processing software.
- Experience with API and Python (pandas, NumPy), Google BigQuery.
- Data analysis experience.
- Experience in written communication with customers.
- Knowledge of database management tools.
- Experience with CRM Software.
What We Offer:
- Additional company winter holidays and regular global days off.
- Remote-friendly work environment and flexible working hours.
- Contribution to our growth by offering equity options for employees.
- Giving back to the community - one day per quarter for charitable work.
- Tuition Reimbursement and access to LinkedIn Learning.
- Regular hack-weeks and meetup events to exchange knowledge.
- Home office budget.
- Employee Resource Groups providing empowering spaces for connection and mentorship.
About Planet:
Planet is a global company with a mission to change the way people see the world. We are a people-centric organization with a culture that values diversity, equity, and inclusion. We strive to create a workplace where everyone belongs and can thrive.
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