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Finance Operations Manager

vor 2 Monaten


Köln, Nordrhein-Westfalen, Deutschland HRS GmbH Vollzeit
{"h2": "About HRS GmbH", "p": "HRS GmbH is a global leader in tech- and data-driven business travel solutions, offering end-to-end hotel management solutions that simplify corporate business travels. Our innovative platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

With over 50 years of experience, we have established a strong presence in the market, serving over 35% of the global Fortune 500 and leading hotel chains.

At HRS, we understand Finance as a value-enabling function, essential to our business success. Our Finance team is set up as a shared service for the HRS Group, with a cross-location team of around 40 experts, headed by the CFO and his Management Team.

We are looking for a Cologne-based Finance Operations Manager (all genders) to join our team of dedicated professionals.

Key Responsibilities
  • Generate and process invoices accurately and efficiently for products and services provided to clients to ensure timely revenue generation
  • Manage and oversee the end-to-end resolution of customer claims and billing disputes to enhance customer trust and contribute to positive client experiences
  • Collaborate closely with Sales, Customer Service, and other relevant departments to understand the nature of customer claims and identify root causes of billing discrepancies
  • Implement proactive strategies to prevent recurring billing issues and disputes, working towards a sustainable solution
  • Maintain accurate and up-to-date records of customer claims, resolutions, and communication in compliance with company policies to ensure transparency, compliance, and the ability to learn from past resolutions
  • Act as the main point of contact for customers regarding billing disputes, providing exceptional customer service and ensuring timely and satisfactory issue resolution
  • Analyze trends and patterns in customer claims to identify systemic problems and recommend process improvements
  • Prepare comprehensive reports and presentations on customer claims, resolutions, and improvement initiatives for management review
  • Provide training and guidance to internal teams on proper billing practices, dispute resolution procedures, and SAP BRIM functionalities to enhance team capabilities and reducing errors
Requirements
  • Experience: Bachelor's degree in Finance, Business Administration, or a related field or comparable education
  • Experience as a Billing Specialist/Finance Operations Manager (in a related field), with a strong focus on customer claims and issue resolution
  • Domain Expertise: Experience in SAP beneficial and preferably Navision are a plus
  • Problem-Solving and Creativity: Strong problem-solving and attention to detail
  • Personal Attributes: Customer-oriented mindset with exceptional interpersonal and communication skills, Proven ability to collaborate effectively with cross-functional teams and stakeholders, Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously
  • Language Skills: Fluent in German and English, with excellent written and verbal communication skills
Benefits

As a Finance Operations Manager at HRS GmbH, you will have the opportunity to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter, and more sustainable.

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.

Join us in shaping the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

We look forward to receiving your application"}