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Technical Support Specialist
vor 3 Monaten
Join us in making a significant impact – be part of our team
Siemens Mobility GmbH is a distinguished entity within Siemens AG, recognized for over 160 years as a premier provider in the mobility sector. Our primary focus encompasses rail vehicles, automation of rail systems, electrification solutions, comprehensive systems, and associated services. We pride ourselves on our innovative approach to enhancing travel experiences, making them faster, safer, and more comfortable. In the face of global challenges such as climate change and increasing population densities, we are committed to developing new solutions. Our passion for shaping the future of mobility drives us to stay ahead of the curve. Through the power of digitalization, we are transforming infrastructures into smart systems, creating sustainable and seamless travel opportunities. Our dedicated team of 39,800 professionals are at the forefront of mobility, ensuring the world keeps moving.
Your Contributions
- You will meticulously document inquiries directed to Third Level Support and escalate them to Development, Quality Assurance, or Product Management as necessary.
- You will take charge of analyzing intricate customer issues related to vehicle technology, recording problem descriptions, investigating potential causes in both software and hardware, and collaboratively defining analysis steps with your partners.
- You will coordinate with key stakeholders (engineering teams, service specialists, project managers, and clients) and serve as the primary contact for the Commissioning/Warranty division.
- You will identify trends in product quality, devise solution strategies, and independently drive their implementation in collaboration with relevant partners.
- Additionally, you will provide support to regional assistance teams (Level 2 hotlines) by training and mentoring colleagues, sharing your expertise.
- When necessary, you will offer support remotely and may also travel to client sites for meetings, urgent assignments, or to resolve technical issues, with travel not exceeding 50% of your time, both domestically and internationally.
- You will collaborate within a diverse department to develop innovative solutions and processes tailored to customer needs and competitive landscapes.
What You Bring
- A degree in electrical engineering, information technology, or automotive engineering is preferred. However, we also welcome applications from candidates with substantial professional experience and relevant qualifications in these fields, even without a degree.
- Experience as a service technician or systems engineer in rail vehicle technology is advantageous.
- Familiarity with specific vehicle technologies (e.g., SIBAS control technology, train control systems) is beneficial.
- Proficiency in Microsoft Office applications (Flow, Excel, Word, Form) is required.
- A proactive approach to problem-solving and a willingness to pursue personal development within the organization are essential.
- Strong written and spoken English skills are necessary, along with a passion for working in a multicultural environment.
What We Offer
Attractive compensation and benefits package, including advantages from collective agreements (e.g., additional pay and vacation benefits) and other perks (e.g., corporate pension plans and shareholder programs).
Opportunities for career advancement through comprehensive training programs for both professional and personal growth. Our Learning Campus provides a wide array of online and offline training courses.
How to Connect with Us
As an equal-opportunity employer, we are committed to considering all qualified candidates.
The contact person for this position is Mr. Ertan Günther.
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