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Second Line Support Specialist

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Köln, Nordrhein-Westfalen, Deutschland Airswift Vollzeit
Job Title: Second Line Support Engineer

We are seeking a highly skilled Second Line Support Engineer to join our team at Airswift. As a key member of our IT department, you will be responsible for providing technical support and expertise to our clients and internal teams.

Key Responsibilities:
  • Administer and support our Microsoft Azure Active Directory/365 environment, endpoint management, security, and critical SaaS tools in a hybrid organization, ensuring functionality, security, and a seamless user experience.
  • Collaborate with the system engineering team to resolve technical issues, identify improvements, and implement innovative solutions and automations.
  • Manage access and identity requests, maintain security protocols, and ensure compliance with company policies while enhancing delivery speed for end-user teams.
  • Administer and troubleshoot network devices and clients.
  • Improve the IT onboarding process for new team members, providing support, laptop/phone provisioning, and tailored training.
  • Act as a subject matter expert in troubleshooting hardware issues, offering guidance to junior team members.
  • Drive initiatives to optimize and automate IT tasks, reducing team workload, improving consistency, and enhancing user experience.
Qualifications:
  • 5-7 years of hands-on IT helpdesk, systems administration, or engineering experience in scale-ups or tech-driven organizations, with a proven track record in managing complex IT environments.
  • Expertise in administering enterprise identity and productivity tools like Azure AD, Office 365, or similar platforms (e.g., Google Workspace).
  • Proficiency in managing ticket-based enterprise workflow systems, with significant experience in Atlassian products like JIRA.
  • Desired experience with Mobile Device Management (MDM) solutions such as Meraki, Kandji, Jamf, or Intune, along with network device management and security.
  • Strong communication skills, including clear articulation of ideas, effective documentation, and collaboration in a remote/hybrid team environment.
  • Ability to work independently while aligning with team goals and deadlines.
  • Commitment to fostering an inclusive and diverse workplace; candidates from all backgrounds are encouraged to apply.