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Client Performance Manager

vor 2 Monaten


Hamburg, Hamburg, Deutschland Montblanc Vollzeit

What inspires you drives us.
Our creations transcend traditional luxury. We design products for individuals who pursue their passions, achieve remarkable feats, and aspire to leave a meaningful legacy. This is made possible by our team members who share this ethos, merging their passions with ours. If you are interested in contributing to this vision, consider the role of

Manager of Client Performance (m/f/d)
A full-time opportunity available for immediate engagement.

'As a Manager of Client Performance, your main responsibility will be to oversee and deliver Client Analytics & Insights across the organization, supporting our global initiative to enhance client-centricity.' Giuseppe – Assoc. Dir. Glob. CRM, Cl. Serv. & Ins.

Embrace your passion ...

in designing and maintaining client dashboards to track client-related KPIs in addressing ad hoc client analytics inquiries from headquarters or local teams in generating reports for executive leadership to facilitate client-focused and data-driven decision-making processes in educating and promoting the adoption of analytic tools and KPI definitions among key stakeholders across the organization in engaging in analytic projects (lead scoring with predictive models, attribution) in proactively identifying new data points and uncovering opportunities for further analysis to support our client-centric transformation strategy in assisting the team with troubleshooting database issues (creating & following up on IT tickets, continuously striving to enhance the integrity & quality of our client database) in developing comprehensive documentation to enable internal and external stakeholders to replicate or undertake additional tasks in collaborating with all internal stakeholders including Retail, Digital, Marketing, IT & BI, Regions & Markets

You will possess ...

a degree in an analytical discipline or business with an analytical focus 4+ years of experience as a client insights manager or client data analyst, ideally in an agency or consulting setting familiarity with Salesforce, Google Cloud Platform, and Looker is advantageous SQL scripting experience is a plus Strong presentation skills - capable of translating findings into clear presentations and effectively communicating insights across all levels of the organization Proficiency in English

In a culture that...

has harmonized tradition with innovation for many years extends its creative approach well beyond product development unites individuality, enthusiasm, and the joy of creativity is cosmopolitan, vibrant, and diverse encourages you to exceed expectations as part of a collaborative team allows you to influence, shape, and leave your mark on the culture

In return, you will receive...

an international environment with ample development opportunities flexible working hours site services including: Canteen, on-site café, and laundry service company sports and various health initiatives discounted Urban Sports membership a subsidized public transport ticket (HVV-ProfiTicket) employee parking and complimentary charging stations for electric vehicles special offers on Montblanc products and items from other Group brands access to employee benefits portals 30 days of vacation regular employee events various professional development opportunities

In summary: Pursue your passions based on your talents and skills within an inspiring and diverse culture that values employee recognition and support. Experience all this with us.

We eagerly anticipate your application and the opportunity to meet you. The HR team