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Quality Assurance Manager

vor 2 Monaten


Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH Vollzeit

About E Drive GmbH

E Drive GmbH is the backbone of the German e-mobility business and represents the brand E. We bring renewable energy to the road and support individuals and companies throughout Germany, to travel in a clean, quiet and affordable way by using electromobility.

Our Company Culture

To create equal opportunities for everyone we offer our positions in full or part-time. Our company culture is inclusive and diverse, providing a collaborative and supportive work environment.

Job Responsibilities

  • You will be responsible for steering the first level customer service for our Network Operating Centre (NOC), ensuring a positive customer experience when charging in the high-performance charging network of a large OEM.
  • You will be responsible for performance management with our external and internal service center service providers, KPI tracking and the initiation of measures in the case of deviations.
  • You will define E2E processes within our NOC, ensuring a smooth collaboration between the 1st, 2nd and 3rd level service organization.
  • You will help us to further improve our service quality, as well as our operational excellence.
  • You will contribute to the continuous growth of our eMobility business.

Your Profile

  • University degree with a focus on electrical engineering, business or a comparable professional training.
  • Work experience within the eMobility industry or customer services industry.
  • Several years of experience in the area of process improvements and steering of customer service organizations.
  • Ability to problem solve at ease and prioritize workload collaboratively within the team.
  • Excellent communication and negotiation skills in English – additional languages are a plus.
  • Can do attitude with the willingness to contribute to a new business area.

What We Offer

  • Flexibility: hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance.
  • Working from abroad: up to 20 days in the European economic area.
  • Flat hierarchies: interdisciplinary and very cooperative working style providing room for own ideas.
  • Modern work environment: workplace according to digital and ergonomic standards.
  • Personal growth: life-long independent learning making use of a broad range of opportunities working with the newest technology and state of the art trainings.
  • Family service support: services in the areas of childcare, holiday care, nursing support or everyday assistance.
  • Nutrition & Health: wide selection of fresh meals and drinks in our subsidized bistro and canteen as well as various health offers (e.g. physiotherapy, flu vaccinations, mental health).
  • Corporate Benefits: employee share program, pension scheme, employee discounts, special insurances (and much more).
  • A central location: very good public transport connection, free parking and charging points for e-vehicles.
  • Individual mobility: private car and bicycle leasing.