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Customer Management Specialist

vor 3 Monaten


Frankfurt am Main, Hessen, Deutschland DB Zeitarbeit GmbH Vollzeit

Position Overview

We are seeking a dedicated Customer Management Specialist to support our operational excellence and customer service teams. This role involves a variety of responsibilities aimed at enhancing customer satisfaction and streamlining processes.

Key Responsibilities

  • Provide assistance to the operational and customer management leadership teams.
  • Distribute vouchers and tokens effectively.
  • Manage customer and guest loyalty cards.
  • Facilitate the sale of tokens and gift vouchers.
  • Address and resolve customer complaints in a timely manner.
  • Record and process incoming goods receipts using SAP.
  • Collaborate effectively as a communicative team player.
  • Enjoy the possibility of partial remote work in agreement with your supervisor.

Qualifications

  • Completed commercial apprenticeship or a comparable qualification.
  • Experience in procurement and SAP systems.
  • Ability to work diligently and independently.
  • This position offers a blend of office-based and remote work opportunities.