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Security Operations Manager
vor 2 Monaten
About the Role:
The Security Operations Manager will be responsible for managing and executing day-to-day operations to ensure the physical safety and security of SAP employees, buildings, and assets. This role will involve managing customer engagement, knowledge management, quality assurance, and organizational learning. The ideal candidate will have a strong background in physical security and risk management, with experience in managing complex security programs and teams.
Key Responsibilities:
- Provide overall physical security support and direction to multiple SAP business locations.
- Conduct physical building security risk assessments, surveys, and physical penetration testing.
- Manage contract security services, including the development and implementation of Building Security Operations Manuals.
- Manage electronic security systems and vendors, including electronic access control, badging, visitor management, security video, intrusion detection systems, and control center operations.
- Execute the planning, design, bid, construction, and commissioning activities for multiple concurrent projects.
- Assess and implement personnel protection programs, including Travel Safety & Security, Events, Personal Protection, and Workplace Violence.
- Liaise with a Security Operations Center and oversee 24/7 activities.
- Provide training and employee security awareness programs.
- Conduct internal investigations as needed.
- Oversee physical security incident reporting and resolution.
- Conduct presentations of physical security services when necessary.
- Partner with SAP Health and Safety programs and ensure emergency responses are established.
- Report on physical security strategy and metrics (KPIs).
- Review and manage SLAs and KPIs related to incident reporting, alarm management, and identity access management.
- Maintain close relationships with law enforcement and emergency responders.
- Maintain plans and engage as required in crisis response within the regional area of responsibility.
Requirements:
- 5+ years' experience in the physical security industry or equivalent (military, law enforcement, etc.) or 3 years' minimum experience in corporate physical security.
- 3 years of direct experience in the majority of the key responsibilities above.
- Bachelor's degree in a related field preferred.
- CPP certification preferred.
- Foreign language skills preferred.
- Evidence of continuous professional development.
