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Operational Excellence Manager

vor 2 Monaten


Hannover, Niedersachsen, Deutschland VHV Gruppe Vollzeit
About the Role

We are seeking a highly skilled and experienced professional to lead our Service Management team as a Group Service Control Leader. As a key member of our organization, you will be responsible for overseeing the operational management of our services, ensuring compliance with regulatory requirements, and driving business growth.

Key Responsibilities
  • Team Leadership: You will be responsible for leading a team of professionals, developing their skills, and ensuring they have the necessary resources to perform their duties effectively.
  • Operational Management: You will be responsible for the day-to-day management of our services, including SLA management, process optimization, and quality control.
  • Compliance and Risk Management: You will be responsible for ensuring that our services comply with regulatory requirements, managing risks, and implementing controls to mitigate potential threats.
  • Market Analysis and Strategy: You will be responsible for analyzing market trends, developing business strategies, and identifying opportunities for growth.
  • Contract Management: You will be responsible for managing contracts with our service providers, ensuring that they meet our requirements and are aligned with our business objectives.
Requirements
  • Education: You must have a degree in Business Administration, Economics, or a related field.
  • Experience: You must have at least 5 years of experience in a similar role, with a proven track record of success in service management, leadership, and business development.
  • Skills: You must have excellent communication, leadership, and analytical skills, with the ability to work effectively in a fast-paced environment.
  • Language: You must be fluent in English, with the ability to communicate effectively with colleagues and stakeholders.
What We Offer
  • Competitive Salary: We offer a competitive salary package, including a base salary and performance-based bonuses.
  • Benefits: We offer a range of benefits, including health insurance, retirement plans, and paid time off.
  • Professional Development: We offer opportunities for professional development, including training, mentorship, and career advancement.
  • Work-Life Balance: We offer flexible working arrangements, including remote work options and flexible hours.