Customer Service Representative
Vor 6 Tagen
About Kampa Hotels GmbH Parkhotel Diani
We are a leading hospitality company that prides itself on providing exceptional guest services and creating a warm atmosphere that makes everyone feel at home.
Our Mission
To deliver personalized and memorable experiences to our guests, ensuring their comfort and satisfaction throughout their stay.
Job Summary
We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Parkhotel Diani. As a Guest Service Agent, you will be responsible for providing exceptional guest services, ensuring a warm and welcoming atmosphere, and exceeding guest expectations.
Key Responsibilities
- Provide personalized guest services, including check-in, check-out, and room assignments
- Respond to guest inquiries and resolve issues in a timely and professional manner
- Maintain a high level of knowledge about hotel services, amenities, and local attractions
- Collaborate with other departments to ensure seamless guest experiences
- Participate in ongoing training and development to enhance guest service skills
Requirements
- High school diploma or equivalent required
- Previous customer service experience in a hospitality setting preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Fluency in English (written and spoken)
What We Offer
As a Guest Service Agent at Parkhotel Diani, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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