IT Service Management Specialist
vor 1 Monat
Overview:
As a key player within the heristo Group, you will be immersed in a vibrant and innovative atmosphere, catering to a diverse clientele. This role as an internal IT service provider offers substantial opportunities for professional development and growth.
Key Responsibilities:
- Assist in establishing robust Service Management frameworks.
- Ensure compliance with established Service Levels and adeptly manage Service Providers, including escalation processes.
- Engage in SLA reporting, quality control, and the enhancement of services and processes.
- Collaborate on the design and refinement of service components for internal IT offerings.
- Facilitate regular Service Review Meetings aimed at boosting customer satisfaction while working closely with Business and IT Service Owners.
Qualifications:
- Comprehensive knowledge and practical experience in ITSM methodologies, ITIL, and the Service & Customer Lifecycle.
- Demonstrated customer-centric approach, with a proactive and innovative mindset in ITSM practices.
- Strong service orientation complemented by exceptional communication and facilitation skills.
- Open-minded and enthusiastic about tackling IT Service Management challenges, with proficient English language skills.
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