Luxury Guest Services Coordinator
vor 4 Wochen
Welcome to Bicester Village
Position: Guest Relations Ambassador/Private Client Services Ambassador
Location: Bicester Village
Job Overview:
We are seeking an enthusiastic individual to take on the role of Hospitality Ambassador. In this position, you will be tasked with delivering outstanding guest services to create unforgettable experiences for all visitors. Your responsibilities will include representing Bicester Village and highlighting the diverse services and activities available. Candidates with a background in high-end hospitality, exceptional interpersonal abilities, and fluency in both German and English are encouraged to apply.
Key Responsibilities:
- Provide exceptional hospitality and guest services
- Serve as a concierge, offering a warm reception to guests
- Promote unique services such as Hands-free Shopping and valet parking
- Share insights on brands and promotions within the Village
- Oversee daily operations of the lounge area
- Address customer complaints and ensure prompt resolutions
Qualifications and Skills:
- Experience in luxury guest relations or coordination of VIP events
- Familiarity with international luxury clientele and their preferences
- Excellent communication and interpersonal skills
- Ability to work independently as well as collaboratively
- Strong attention to detail and effective task prioritization
- Proficiency in Microsoft Office applications
- Fluency in German and English; knowledge of additional languages is advantageous
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