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Hospitality Services Specialist
vor 3 Monaten
Welcome to Bicester Village
Position: Guest Relations Ambassador/Private Client Services Ambassador
Location: Bicester Village
Job Overview:
We are seeking an enthusiastic and professional individual to take on the role of Hospitality Ambassador. This position is essential in delivering outstanding guest services to create unforgettable experiences for all visitors. Your responsibilities will include representing Bicester Village and showcasing the diverse range of services and activities available. Candidates with a background in luxury hospitality, exceptional interpersonal abilities, and fluency in both German and English are encouraged to apply.
Primary Responsibilities:
- Provide exceptional hospitality and guest services
- Serve as a concierge, offering a warm welcome to all guests
- Promote innovative services such as Hands-free Shopping and valet parking
- Share insights on brands and promotions within the Village
- Oversee daily operations of the lounge area
- Address customer complaints and ensure prompt resolutions
Qualifications and Skills:
- Experience in luxury guest relations or coordination of VIP events
- Understanding of international luxury clientele and their preferences
- Excellent communication and interpersonal skills
- Ability to work independently as well as collaboratively
- Strong attention to detail and effective task prioritization
- Proficiency in Microsoft Office applications
- Fluency in German and English; knowledge of additional languages is advantageous
