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Field Service Supervisor
vor 2 Monaten
Overview
The Field Service Supervisor at SOLUM Europe GmbH plays a crucial role in overseeing the in-field service operations for all hardware and software systems related to Electronic Shelf Labels (ESL) across various retail projects.
This position offers the chance to collaborate with leading experts in ESL technology and to be part of a dedicated and efficient service team within a supportive work environment.
Key Responsibilities
Serve as the primary contact for ESL on-site services, including pre-installation preparation, installation planning, and after-service management. Lead the onsite service team in Germany, managing subcontractors for nationwide and European-wide services for key account customers. Oversee all necessary technical equipment, components, and tools. Ensure that all customer requests and technical escalations are handled professionally and efficiently. Collaborate closely with the repair center to enhance process quality, including repair cycles and software management. Manage service stock and optimize the use of stored parts and products. Provide support to the sales team regarding expected service costs based on customer requirements. Develop training plans and maintain documentation for service personnel while mentoring the service team.Required Qualifications
Strong leadership qualities, including enthusiasm, motivation, resilience, and reliability. An Associate's Degree or relevant experience in Information Technology, Electro-Mechanical, Supply Chain Management, Service Management, or a related field. Several years of experience in Customer Service, Operations Management, IT Support, IoT, or Electrical Technology, ideally with formal technical training. Proficiency in RMA & Repair management software, ERP & CRM software, and MS Office. Knowledge of IT infrastructure, embedded hardware, and software. Experience in on-site training services and customer support, particularly in post-sales engineering. Ability to work independently in a dynamic environment. A results-driven and adaptable personality. Excellent communication skills and the ability to work within an international team. Strong planning and organizational skills to ensure efficient workflow among subcontractors. Problem-solving abilities and independent judgment skills. Capability to accurately use precision measuring instruments and interpret complex engineering designs. Willingness to travel up to 75% of the time for customer engagements. Business fluency in both English and German. Valid driver's license.