Customer Service Representative

Vor 7 Tagen

Duisburg, Nordrhein-Westfalen, Deutschland Raben Trans European Germany GmbH Vollzeit

About Us

Raben Trans European Germany GmbH is a leading international logistics company with a strong presence in the market. We offer a dynamic and challenging work environment that fosters growth and development.

Job Summary

We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and efficient delivery of their shipments.

Key Responsibilities

  • Manage a portfolio of clients, providing proactive and reactive support to meet their logistics needs
  • Coordinate with internal teams to ensure seamless execution of shipments, including customs clearance and documentation
  • Develop and maintain strong relationships with clients, understanding their business needs and providing tailored solutions
  • Monitor and report on shipment performance, identifying areas for improvement and implementing process changes
  • Collaborate with colleagues to resolve customer complaints and issues in a timely and professional manner
  • Stay up-to-date with industry developments and regulatory changes, ensuring compliance with all relevant laws and regulations

Requirements

  • Relevant education and experience in logistics, customer service, or a related field
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
  • Proven problem-solving and analytical skills, with the ability to work in a fast-paced environment
  • Proficiency in Microsoft Office and other relevant software applications
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction

What We Offer

  • A dynamic and supportive work environment that encourages growth and development
  • A competitive salary and benefits package, including health insurance and retirement plan
  • Opportunities for professional development and training, including industry certifications and conferences
  • A collaborative and inclusive team culture that values diversity and inclusion

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