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Client Relations Manager
vor 3 Monaten
Customer Service Manager
At BRÜGGEN ENGINEERING GmbH, we are seeking a dedicated Customer Service Manager to oversee our customer support operations. As a prominent player in the Engineering and IT services sector, we are committed to delivering exceptional solutions to our clientele.
Key Responsibilities- Client Interaction: Serve as the primary liaison for customer service, addressing inquiries, managing escalations, and ensuring an outstanding customer experience.
- Customer Loyalty: Ensure elevated levels of customer satisfaction by providing effective services and nurturing customer loyalty.
- Performance Monitoring: Evaluate and assess customer inquiries and complaints to improve service quality, generating internal reports for corrective measures based on customer feedback.
- Service Strategy: Develop and execute customer service strategies, training personnel to improve communication skills and customer engagement.
- Interdepartmental Collaboration: Collaborate with various departments to resolve customer issues and promote a customer-focused culture within the organization.
- Data Management: Oversee CRM systems, manage customer data, and monitor inventory and sales forecasts to ensure efficient customer support.
- Educational Qualifications: A Bachelor’s degree in Business Administration, Medical Engineering, or related disciplines.
- Professional Experience: Several years of experience in customer service, preferably within the medical technology industry.
- Essential Skills: Excellent communication skills, problem-solving capabilities, leadership qualities, teamwork, and a strong customer focus. Proficiency in ERP/CRM systems, Office 365, data analysis, and reporting tools is required.
- Language Proficiency: Fluent in both German and English; additional languages are advantageous.
- Personal Attributes: A proactive, solution-oriented mindset, resilience, and the ability to work under pressure.
- Attractive Compensation: Enjoy a full-time role with a competitive salary package.
- Innovative Environment: Be at the forefront of medical technology, contributing to the development of advanced medical devices.
- Supportive Culture: Become part of a dynamic team that values personal development and collaboration.
