Accounting Success Manager
vor 1 Monat
We are seeking an experienced Accounting Success Manager to join our team at Avomind. As a key member of our Customer Success team, you will be responsible for maintaining high levels of satisfaction and engagement among our customers to ensure their long-term success with our application.
Key Responsibilities- Provide exceptional customer service, product assistance, training, and consultative solutions to our customers' close management and accounting operational goals.
- Own the overall post-launch relationship with a diverse portfolio of customers, including identifying expansion opportunities.
- Develop a trusted advisory relationship with customers, ensuring all activities are closely aligned with their business and departmental goals, strategy, and needs.
- Be an advocate and liaison between customers and internal cross-functional teams to influence positive mutual change for our customers and the company.
- Conduct quarterly or monthly business reviews to assess customer requirements and level of adoption.
- Strategize with Account Managers to accurately forecast renewals and mitigate churn risks in order to secure customer renewals and maintain a near zero churn rate.
- Work in partnership with Account Managers, identifying and developing upsell and expansion opportunities with existing customers.
- Manage customer trainings and education to increase adoption of new products and features.
- Forecast and track key account metrics and use key performance indicators (KPIs) to guide your decision making and success planning.
- Assist with high severity customer requests or delegate escalations as needed.
- Degree in Business Administration, Accounting, Finance, or relevant fields.
- Minimum 3-5 years industry accounting experience with consistent involvement across a variety of functional areas in the month-end close process.
- Fluent in German and English.
- Ability to interact with customer teams at various levels of technical and non-technical depth.
- Proven ability to manage multiple projects; meeting deadlines and strong attention to detail.
- Excellent professional presentation skills - a storyteller who knows how to add credibility through use of data.
- Excellent verbal and written communication skills.
- Ability to think analytically and apply problem-solving skills to scenarios throughout the course of the workday.
- Self-starter, ability to work in a fast-paced team environment.
- Experience using Salesforce, Gainsight, Slack, and G-Suite.
- ACA and/or public accounting experience.
- Prior user experience of either our software and/or other month-end close software.
- Experience at a SaaS company.
- Proven track record of managing customer escalations, setting customer expectations, and negotiating successful resolutions.
- Proven experience working directly with customers, ensuring customer satisfaction, adoption, and retention.
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