Accounting Success Manager
vor 4 Wochen
We are seeking an experienced Accounting Success Manager to join our team at FloQast. As an Accounting Success Manager, you will be responsible for maintaining high levels of satisfaction and engagement among our customers to ensure their long-term success with our application.
Key Responsibilities:
- Provide outstanding customer service, product assistance, trainings, and consultative solutions to our customer's close management and accounting operational goals for your Book of Business.
- Own the overall post-launch relationship with a diverse portfolio of FloQast customers (from SMB to enterprise), including identifying expansion opportunities.
- Develop a trusted advisory relationship with your customers, ensuring all activities are closely aligned with your customer's business and departmental goals, strategy, and needs.
- Be an advocate and liaison between customers and internal cross-functional teams to influence positive mutual change for our customers and us (including the Implementation, Product Development, and Sales Departments).
- Conduct quarterly or monthly business reviews to assess customer requirements and level of adoption.
- Strategize with Account Managers to accurately forecast renewals and mitigate churn risks in order to secure the customer renewals and maintain a near zero churn rate.
- Work in partnership with Account Managers, identifying and developing upsell and expansion opportunities with your existing customers.
- Manage customer trainings and education to increase adoption of new products and features.
- Forecast and track key account metrics and use key performance indicators (KPIs) to guide your decision making and success planning.
- Assist with high severity customer requests or delegate escalations as needed.
- Drive Customer Success Outcomes: Drive increased engagement for new and existing customers; increase renewal rates and keep our churn rate near zero; expand our revenue in accounts through cross-sell and upsell; influence future lifetime value through higher product adoption, customer satisfaction and overall health scores; and drive new business growth by fostering active advocacy of our products and build champions willing to be a reference and refer new customers.
- Any other projects as assigned to help the Company meet its goals.
Requirements:
- Degree in Business Administration, Accounting, Finance or relevant fields.
- Minimum 3-5 years industry accounting experience with consistent involvement across a variety of functional areas in the month-end close process.
- Fluent in German and English
- Ability to interact with customer teams at various levels of technical and non-technical depth.
- Proven ability to manage multiple projects; meeting deadlines and strong attention to detail.
- Excellent professional presentation skills- a story-teller who knows how to add credibility through use of data.
- Excellent verbal and written communication skills.
- Ability to think analytically and apply problem solving skills to scenarios throughout the course of the work day.
- Self-starter, ability to work in a fast paced team environment.
Nice-to-haves:
- Experience using Salesforce, Gainsight, Slack and G-Suite.
- ACA and/or public accounting experience.
- Prior user experience of either FloQast and/or other month end close software. Experience at a saas company.
- Proven track record of managing customer escalations, setting customer expectations and negotiating successful resolutions.
- Proven experience working directly with customers, ensuring customer satisfaction, adoption and retention.
-
Accounting Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland AVOMIND VollzeitAccounting Success ManagerAt Avomind, we're seeking a highly skilled Accounting Success Manager to join our team. As a key member of our Customer Success department, you'll play a vital role in ensuring our customers achieve their financial goals.Key Responsibilities:Provide exceptional customer service, product assistance, and training to our...
-
Accounting Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland AVOMIND VollzeitAccounting Success Manager Job DescriptionAt Avomind, we're seeking an experienced Accounting Success Manager to join our team. As a key member of our Customer Success department, you'll play a vital role in ensuring our customers achieve their financial goals.Key Responsibilities:Provide exceptional customer service, product assistance, and training to our...
-
Accounting Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland AVOMIND VollzeitAccounting Success Manager Role OverviewWe are seeking an experienced Accounting Success Manager to join our team at Avomind. As an Accounting Success Manager, you will be responsible for maintaining high levels of satisfaction and engagement among our customers to ensure their long-term success with our application.Key Responsibilities:Provide outstanding...
-
Accounting Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland FloQast VollzeitAccounting Success Manager Role OverviewAt FloQast, we're seeking an experienced Accounting Success Manager to join our team. As a key member of our Customer Success department, you'll be responsible for ensuring our customers achieve their accounting goals and objectives. Your expertise in accounting and customer service will enable you to build strong...
-
Accounting Success Manager
vor 4 Wochen
Berlin, Berlin, Deutschland AVOMIND VollzeitAccounting Success Manager RoleAt Avomind, we're seeking a highly skilled Accounting Success Manager to join our team. As an Accounting Success Manager, you will be responsible for maintaining high levels of satisfaction and engagement among our customers to ensure their long-term success with our application. Your previous experience as an Accounting...
-
Accounting Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland FloQast VollzeitAbout the Role:As an Accounting Success Manager at FloQast, you will play a crucial role in maintaining high levels of satisfaction and engagement among our customers. Your previous experience as an Accounting Professional will help you build instant rapport with our customer base, utilizing the skills you have learned to ensure optimal success on our...
-
Accounting Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland FloQast VollzeitJob SummaryAs an Accounting Success Manager at FloQast, you will play a vital role in maintaining high levels of satisfaction and engagement among our customers. Your previous experience as an Accounting Professional will help you build instant rapport with our customer base, utilizing the skills you have learned to ensure optimal success on our software. If...
-
Revenue Accounting Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAt Wolt, we're looking for a skilled Revenue Accounting Manager to join our Finance team. As a key member of our team, you'll drive our revenue automation and systems infrastructure, ensuring we stay ahead of the curve in one of the fastest-growing marketplace companies.Key responsibilities include:Collaborating with cross-functional teams to drive key...
-
Senior Accounting Product Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Xentral ERP Software GmbH VollzeitAbout the RoleWe are seeking a highly skilled Senior Accounting Product Manager to join our team at Xentral ERP Software GmbH. As a key member of our product management team, you will be responsible for defining and delivering our finance and accounting product roadmap.As a Senior Accounting Product Manager, you will work closely with our engineering and...
-
Customer Success Manager EMEA
vor 3 Wochen
Berlin, Berlin, Deutschland Plan A VollzeitAt Plan A, we're seeking a skilled Customer Success Manager to join our team in EMEA. As a trusted advisor to our large clients, you'll ensure their success and manage client relationships from counterparts to senior stakeholders.Key responsibilities include:Acting as a trusted advisor to our large clients in EMEABecoming an expert on the Plan A platform and...
-
Customer Success Manager EMEA
vor 3 Wochen
Berlin, Berlin, Deutschland Plan A VollzeitAt Plan A, we're seeking a Customer Success Manager to join our EMEA team. As a trusted advisor, you'll work with large, global companies to understand and reduce their carbon footprint. Your responsibilities will include managing client relationships, becoming an expert on our platform, and guiding customers on strategic questions related to sustainability...
-
Accounting Operations Manager
vor 4 Wochen
Berlin, Berlin, Deutschland FloQast VollzeitAbout the Role:As a key member of our Customer Success team at FloQast, you will play a vital role in ensuring the long-term success of our customers. This position requires a strong background in accounting, with a focus on customer satisfaction and engagement. If you have a passion for technology and a desire to work with a fast-growing company, this could...
-
Customer Success Manager EMEA
vor 4 Wochen
Berlin, Berlin, Deutschland Plan A VollzeitAre you passionate about climate change and sustainability? We're seeking a Customer Success Manager to join our team and contribute to the success of our carbon management and ESG software.Key Responsibilities:Act as a trusted advisor to our large clients in EMEA, ensuring their success and managing client relationships.Become an expert on our platform,...
-
Senior Accounting Product Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Xentral ERP Software GmbH VollzeitAbout the RoleWe are seeking a highly skilled Senior Accounting Product Manager to join our team at Xentral ERP Software GmbH. As a key member of our product management team, you will be responsible for driving the development of our ERP system's finance and accounting modules.Key Responsibilities:Develop and maintain a deep understanding of our customers'...
-
Accounting Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Sirius Facilities VollzeitAbout the Role:We are seeking a highly skilled Accounting Manager to join our team at {company}. As a key member of our finance team, you will be responsible for leading our accounting operations and ensuring the accuracy and timeliness of our financial reports.Key Responsibilities:Manage and maintain the general ledger, including journal entries and account...
-
Senior Accounting Manager
vor 3 Wochen
Berlin, Berlin, Deutschland Holy Energy GmbH VollzeitAbout HOLYHOLY is a rapidly growing consumer brand in Europe, revolutionizing the soft drink industry with healthier, tastier, and more sustainable products. Our team of 70+ people is passionate about making a difference and is looking for a skilled Senior Accounting Manager to join our finance team.About the PositionWe are seeking a highly organized and...
-
Senior Accounting Product Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Xentral ERP Software GmbH VollzeitAbout the RoleWe are seeking a highly skilled Senior Accounting Product Manager to join our team at Xentral ERP Software GmbH. As a key member of our product management team, you will be responsible for defining and delivering our accounting and finance product roadmap.Key Responsibilities:Develop and maintain a deep understanding of our customers' needs and...
-
Senior Accounting Manager
vor 4 Wochen
Berlin, Berlin, Deutschland We Love X GmbH VollzeitAbout the RoleWe are seeking a seasoned Senior Accounting Manager to drive financial excellence in our stable and profitable company. With over 10 years of success and an annual turnover of 30 million EUR, we offer a structured yet agile environment with short decision-making paths. As an audit-required business, you will manage our financial processes with...
-
Customer Success Manager for DACH Region
vor 2 Wochen
Berlin, Berlin, Deutschland Plan A VollzeitAbout the RoleWe are seeking a seasoned Customer Success Manager to lead the customer experience in the DACH region. As a trusted advisor, you will ensure the success of our large customers in DACH, manage client relationships, and drive strategic growth.Key ResponsibilitiesAct as a trusted advisor to our customers in DACH, providing expert guidance on...
-
Accounting Manager
vor 3 Wochen
Berlin, Berlin, Deutschland AVOMIND VollzeitAbout the role:We are seeking a highly motivated and experienced Accounting Manager to join our finance team at AVOMIND. The successful candidate will be responsible for overseeing the daily operations of accounting, ensuring the efficiency of accounting processes, and liaising with internal and external auditors.The ideal candidate will have a strong...
