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Customer Service Representative
vor 2 Monaten
About Us
Groupe Pierre & Vacances-Center Parcs is a leading company in the holiday industry with a strong commitment to sustainability and nature conservation. Our company values nature and promotes innovative sustainability practices.
Job Title: Kundenservice Agent im Call Center (Danish-speaking)
Job Summary:
- Provide exceptional customer service and support to Danish-speaking guests, primarily over the phone.
- Handle guest inquiries, bookings, and questions related to our resorts.
- Assist with administrative tasks in the back office.
- Ensure guest satisfaction and resolve any issues promptly.
Key Responsibilities:
- Deliver high-quality customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
- Collaborate with colleagues to ensure seamless communication and support for our guests.
- Process guest bookings and manage related administrative tasks.
- Contribute to a positive and inclusive work environment, fostering a culture of respect and teamwork.
Requirements:
- Experience in customer service, preferably in a call center environment.
- Fluency in Danish, with proficiency in German and English.
- Excellent communication skills and service orientation.
- Ability to work independently and handle conflicts effectively.
What We Offer:
- Inspirational work environment fostering creativity and innovation.
- Collaborative and family-friendly atmosphere.
- Employer's active engagement in nature, environment, and sustainability.
- Open communication and flat hierarchies.
- Good transportation options and parking facilities.
- Flexible working hours and potential for remote work.
- Long-term employment prospects with bonuses and development opportunities.
- Internal events to build team spirit and network.
- Special employee discounts on park stays.
- Job bike leasing and corporate benefits.
