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Customer Service Team Manager
vor 2 Monaten
About Us
KVM & GA is a leading insurance company with a rich history. Our mission is to deliver exceptional customer service and build long-lasting relationships with our clients. With a team of over 800 professionals, we strive to create a positive and supportive work environment.
Job Summary
We are seeking a highly motivated and experienced Team Lead to join our customer service team. As a Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that they provide excellent service to our clients.
Key Responsibilities
- Lead and manage a team of customer service representatives
- Develop and implement customer service strategies to improve customer satisfaction
- Monitor and analyze customer feedback to identify areas for improvement
- Collaborate with other departments to ensure seamless customer service
- Provide coaching and training to customer service representatives to enhance their skills and knowledge
- Ensure that customer service standards are met and exceeded
- Participate in the development and implementation of business strategies to drive growth and revenue
Requirements
- Proven experience in customer service leadership or management
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- High school diploma or equivalent required; bachelor's degree preferred
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Flexible work arrangements and work-life balance
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to us.
