Senior Account Operations Specialist
vor 4 Wochen
Objective and Significance to the Organization:
Provide exceptional services to a designated customer base in partnership with the sales division and key departments to achieve the company's strategic objectives.
Key Responsibilities:
- Exhibit expertise in all operational and commercial aspects, ensuring outstanding customer service is consistently delivered.
- Critically assess existing methods and practices, proposing and implementing practical enhancements.
- Handle daily customer inquiries with the goal of resolving issues and offering innovative and effective solutions. This includes:
- Engaging with wholesale clients through all established communication channels
- Delivering all pertinent information regarding orders and products
- Generating, analyzing, and interpreting data and reports aligned with business requirements and customer expectations
- Collaborating with relevant departments to find solutions to recurring issues, thereby minimizing complaints or returns
- Working closely with the sales team to provide specialized support and expertise
- Collaborate with wholesale clients and partners to ensure efficient and precise customer onboarding:
- Facilitating new customer setups and modifications to customer information (e.g., closing customer accounts, delivery restrictions, approval strategies) in conjunction with relevant internal teams
- Modifying and exiting buyer groups in cooperation with finance, IT, and customer data
- Establishing and/or authorizing order and invoice values in accordance with applicable valuation and signature policies
- Oversee the order management process from purchase order to invoicing to ensure clarity and conversion of the order book.
- Processing all types of orders and contracts
- Resolving internal order issues or directing them to appropriate stakeholders to ensure a seamless workflow
- Monitoring delays
- Maintaining the order book
- Ensuring timely creation of delivery notes to facilitate prompt and complete delivery, including prioritization of orders as per strategic guidelines. Assisting relevant departments in case of potential issues (e.g., requesting expedited deliveries)
- Upholding approved special discounts
- Where applicable, playing a crucial role in the timely delivery of sensitive products by collaborating cross-functionally to monitor the product and meet critical deadlines.
- Checking electronic receipts for errors and coordinating corrections using available tools (e.g., EDI, missing item data, missing segmentation)
- Coordinate special handling for new applications and changes in alignment with our business strategy.
- Assessing the feasibility of shipping and packaging requirements of clients and coordinating implementation in the system if necessary
- Maintaining the process system and forwarding special handling information and, if applicable, labels to warehouses and production facilities
- Manage returns and complaints according to guidelines, documenting all requests in the CRM system, and collaborating closely with internal and external logistics partners (freight forwarders, inbound and outbound, warehouses) and the finance department:
- Returns and refusals: Evaluating and deciding on requests, managing the process until credit notes are issued
- Complaints: Reviewing, documenting, rejecting, or approving credit requests for quality defects, special handling errors, and pricing discrepancies
- Independently resolving and clarifying outstanding receivables and invoice adjustments
- Execution of special projects, commercial agreements, and customer-specific management of supplies for campaigns, promotional items, and introductory products.
- Providing support and representation for colleagues in other customer service divisions.
Optional Responsibilities:
- Acting as a key user and/or tester in system and process-based IT projects, including updating and adapting test scenarios.
- Assisting in projects and workshops to achieve departmental objectives.
- Participating in customer meetings both internally and externally.
Authority:
Power of attorney
Main Contacts:
- Wholesale
- Broader Account Operations Team
- Sales Team
- IT
- Supply Chain Teams (local and Europe-wide)
- External Third Parties
- Credit Management Team
- Marketing
Knowledge, Skills, and Abilities:
- Proficient in MS Office, SAP, Salesforce, and MicroStrategy
- Fluent in German (written and spoken)
- Advanced English language skills (written and spoken)
- Strong business acumen
- High level of customer orientation, presentation, and communication skills
- Process-oriented mindset with a deep understanding of complex relationships
- A confident, positive, and engaged team member contributing to a high-performance culture within the team and department.
- Ability to work effectively under pressure to meet deadlines and manage conflicting priorities
- Willingness to travel as needed
Required Education and Experience / Minimum Requirements:
- Successfully completed vocational training in industry or logistics, along with further training or a bachelor's degree
- Over 3 years of experience in customer service within customer service, sales, or supply chain sectors
-
Account Operations Manager
Vor 4 Tagen
Herzogenaurach, Bayern, Deutschland adidas VollzeitJob Title: Account Operations ManagerAbout the Role:We are seeking an experienced Account Operations Manager to join our team at adidas. As a key member of our Wholesale Operations department, you will be responsible for delivering best-in-class service to our assigned account group.Key Responsibilities:Lead a high-performing team of account operations...
-
Account Operations Manager
Vor 4 Tagen
Herzogenaurach, Bayern, Deutschland adidas VollzeitJob Title: Account Operations ManagerAbout the Role:We are seeking an experienced Account Operations Manager to join our team at adidas. As a key member of our Wholesale Operations department, you will be responsible for delivering best-in-class service to our assigned account group.Key Responsibilities:Lead a high-performing team of account operations...
-
Senior Specialist Account Operations Specialist
Vor 7 Tagen
Herzogenaurach, Bayern, Deutschland adidas VollzeitAbout the Role:We are seeking a highly skilled Senior Specialist Account Operations to join our team at adidas. As a key member of our Account Operations team, you will be responsible for delivering best-in-class services to our wholesale customers, working closely with the sales organization and key departments to fulfill our strategic business plan.Key...
-
Senior Specialist Account Operations Specialist
vor 1 Woche
Herzogenaurach, Bayern, Deutschland adidas VollzeitAbout the Role:We are seeking a highly skilled Senior Specialist Account Operations to join our team at adidas. As a key member of our Account Operations team, you will be responsible for delivering best-in-class services to our wholesale customers, working closely with the sales organization and key departments to fulfill our strategic business plan.Key...
-
Account Operations Manager
Vor 7 Tagen
Herzogenaurach, Bayern, Deutschland adidas VollzeitJob DescriptionAbout the RoleWe are seeking an experienced Account Operations Manager to join our team at adidas. As a key member of our operations team, you will be responsible for delivering best-in-class service to our assigned account group.Key ResponsibilitiesLeadership and Team ManagementLead a team of direct reports as an integrated unit, setting...
-
Account Operations Manager
Vor 7 Tagen
Herzogenaurach, Bayern, Deutschland adidas VollzeitJob DescriptionAbout the RoleWe are seeking an experienced Account Operations Manager to join our team at adidas. As a key member of our operations team, you will be responsible for delivering best-in-class service to our assigned account group.Key ResponsibilitiesLeadership and Team ManagementLead a team of direct reports as an integrated unit, setting...
-
Account Operations Manager
Vor 6 Tagen
Herzogenaurach, Bayern, Deutschland adidas VollzeitJob DescriptionAbout the RoleWe are seeking an experienced Account Operations Manager to join our team at adidas. As a key member of our operations team, you will be responsible for delivering best-in-class service to our assigned account group.Key ResponsibilitiesLeadership and Team ManagementLead a team of direct reports as an integrated unit, setting...
-
Account Operations Manager
vor 1 Woche
Herzogenaurach, Bayern, Deutschland adidas VollzeitJob DescriptionAbout the RoleWe are seeking an experienced Account Operations Manager to join our team at adidas. As a key member of our operations team, you will be responsible for delivering best-in-class service to our assigned account group.Key ResponsibilitiesLeadership and Team ManagementLead a team of direct reports as an integrated unit, setting...
-
Herzogenaurach, Bayern, Deutschland adidas VollzeitSenior Specialist in Alliance Account Customer Fulfillment (m/f/d) HR Contact: Fabian Kaller Objective:This position is designed to facilitate the execution of requirements for our alliance account clients, ensuring exceptional customer delivery standards while optimizing internal processes. You will oversee daily operations to guarantee the timely release...
-
Herzogenaurach, Bayern, Deutschland adidas VollzeitSenior Specialist Customer Fulfillment Alliance Accounts (m/f/d) HR Contact: Fabian Kaller Objective:This position is designed to facilitate the fulfillment needs of our alliance account clients, ensuring exceptional customer service while optimizing internal processes. You will oversee daily operations to guarantee the timely release of orders in line with...
-
Herzogenaurach, Bayern, Deutschland adidas VollzeitSenior Specialist Customer Fulfillment Alliance Accounts (m/f/d) HR Contact: Fabian Kaller Objective:The primary objective of this position is to facilitate the fulfillment of the needs of our alliance account clientele, ensuring exceptional delivery standards while optimizing internal processes. This role is pivotal in managing daily operations to...
-
Herzogenaurach, Bayern, Deutschland adidas VollzeitSenior Specialist in Customer Fulfillment for Alliance Accounts (m/f/d) HR Contact: Fabian Kaller Objective:This position is designed to facilitate the fulfillment of requirements for our alliance account clientele, ensuring exceptional customer service while optimizing internal processes. Your role encompasses overseeing daily operations to guarantee the...
-
Senior Account Operations Specialist
vor 1 Monat
Herzogenaurach, Bayern, Deutschland adidas VollzeitObjective and Significance: Provide exceptional service to a designated customer segment in collaboration with the sales division and key departments to achieve the organization's strategic objectives. Key Responsibilities:Demonstrate expertise in all operational and commercial domains, ensuring outstanding customer service at all times.Critically assess...
-
Senior Account Operations Specialist
vor 4 Wochen
Herzogenaurach, Bayern, Deutschland adidas VollzeitObjective and Significance to the Organization: Provide exceptional services to a designated group of clients in partnership with the sales division and essential departments to achieve the company's strategic objectives. Key Responsibilities:Exhibit expertise in all operational and commercial domains, ensuring outstanding customer service is consistently...
-
Senior Account Operations Specialist
vor 1 Monat
Herzogenaurach, Bayern, Deutschland adidas VollzeitObjective and Significance to the Organization: Provide exceptional services to a designated group of clients in partnership with the sales division and essential departments to achieve the company's strategic objectives. Key Responsibilities:Exhibit expertise in all operational and commercial domains, ensuring outstanding customer service is consistently...
-
Senior Account Operations Specialist
vor 1 Monat
Herzogenaurach, Bayern, Deutschland adidas VollzeitObjective and Significance to the Organization: Provide exceptional services to a designated group of clients in partnership with the sales division and key departments to achieve the company's strategic objectives. Key Responsibilities:Exhibit expertise in all operational and commercial domains, ensuring outstanding customer service is consistently...
-
Senior Payroll Specialist
vor 2 Wochen
Herzogenaurach, Bayern, Deutschland adidas VollzeitJob Summary:We are seeking a highly skilled Senior Payroll Specialist to join our team at adidas. As a key member of our HR Services organization, you will be responsible for the administration of our monthly payroll processes and systems.Key Responsibilities:Perform thorough audits of HR data, programs, and processes to ensure accuracy and...
-
Fleet Operations Specialist
vor 1 Woche
Herzogenaurach, Bayern, Deutschland I. K. Hofmann VollzeitAbout I. K. HofmannWe are a well-established company in the automotive industry, recognized for our high-quality services and workplace. Our company is committed to providing exceptional support to our employees and customers.Job SummaryWe are seeking a highly skilled Fleet Operations Specialist to join our team in a full-time capacity. The successful...
-
Fleet Operations Specialist
vor 2 Wochen
Herzogenaurach, Bayern, Deutschland I. K. Hofmann VollzeitAbout I. K. HofmannWe are a well-established company in the automotive industry, recognized for our high-quality services and workplace. Our company is committed to providing exceptional support to our employees and customers.Job SummaryWe are seeking a highly skilled Fleet Operations Specialist to join our team in a full-time capacity. The successful...
-
Senior Specialist Partner Development Expert
vor 2 Wochen
Herzogenaurach, Bayern, Deutschland adidas VollzeitUnlock Career Opportunities in Digital Commerce at adidasJob Title: Senior Specialist Partner DevelopmentLocation: Remote or HybridThe Digital Commerce organization at adidas is focused on driving digital wholesale growth with key partners. As a Senior Specialist Partner Development, you will play a crucial role in enhancing content quality and delivery for...
