Customer Success Manager
Vor 5 Tagen
We are a leading German SaaS communication solutions provider for businesses with our own developed cloud platform. Whether you're a startup or a well-established company, we've been delivering high-performance telecommunications solutions for over 3,500 businesses since 2010, focusing on language and telephony.
What We Offer- Competitive Benefits: 30 days of paid vacation, flexible work-from-home options, a stable work-life balance, a budget for professional development, team events, an e-bike, and a pension plan.
- Meaningful Work: Your work will have a positive impact on millions of people. Our solutions are always one step ahead, setting new standards in customer service. You'll make a real difference and contribute to making service hotlines live up to their name.
- AI Enthusiasts: We leverage the power of AI in our SaaS solutions and in our daily work to optimize processes and make our jobs easier. Join a tech-savvy team that's passionate about AI and eager to explore its possibilities.
- Collaborative Team: We value our colleagues and work together as a cohesive unit. Whether you're working remotely or at one of our three locations, teamwork is not just a phrase – it's a way of life.
- Job Crafting 4.0: You'll design your job based on your experience, strengths, ideas, and preferences. We'll support you with everything you need, and together, we'll create a job that fits you and your lifestyle.
- Continuous Growth: Your knowledge is our greatest asset. We'll keep you updated with regular conferences, workshops, courses, training sessions, and the latest technology – whatever you need to grow professionally and personally.
- No Red Tape: What you do will have a tangible impact. We're not interested in unnecessary bureaucracy or lengthy meetings. We work focused, hands-on, and with a keen eye for what's essential.
- You'll approach challenges with empathy and a hands-on mentality.
- You'll advise our customers and support them in using our products effectively.
- You'll identify customer needs, understand customer requirements and industry trends, and align our solutions with these needs.
- You'll develop strategies for customer retention and satisfaction in collaboration with other departments.
- You'll monitor and analyze CRM data and customer feedback.
- You'll bring at least 3 years of experience in customer service, sales, or a related advisory role.
- You're known for effectively addressing situations and aligning them with company goals.
- You communicate relevant information clearly and know who needs what information and when.
- You're familiar with tools like CRM and ticket systems and have a technical interest.
- You have fluent German language skills in writing and speaking and feel comfortable communicating in German.
If you're interested in this Customer Success Manager role, you can apply through our partner Workwise in just a few minutes, without a cover letter. You can then track the status of your application live. We look forward to receiving your application through Workwise.
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