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Customer Success Manager
vor 2 Monaten
We are a leading German SaaS communication solutions provider for businesses with our own developed cloud platform. Whether you're a startup or a well-established company, we've been delivering high-performance telecommunications solutions for over 3,500 businesses since 2010, focusing on language and telephony.
What We Offer- Competitive Benefits: 30 days of paid vacation, flexible work-from-home options, a stable work-life balance, a budget for professional development, team events, an e-bike, and a pension plan.
- Meaningful Work: Your work will have a positive impact on millions of people. Our solutions are always one step ahead, setting new standards in customer service. You'll make a real difference and contribute to making service hotlines live up to their name.
- AI Enthusiasts: We leverage the power of AI in our SaaS solutions and in our daily work to optimize processes and make our jobs easier. Join a tech-savvy team that's passionate about AI and experimentation.
- Collaborative Team: We value our colleagues and work together as a cohesive unit. Whether you're working remotely or at one of our three locations, teamwork is not just a phrase – it's a reality.
- Job Crafting 4.0: You'll design your job based on your experience, strengths, ideas, and preferences. We'll support you with everything you need, and together, we'll create a job that fits you and your life.
- Continuous Growth: Your knowledge is our gain. We'll keep you updated with regular conferences, workshops, courses, training, and the latest technology – whatever you need to grow professionally and personally.
- No Red Tape: What you do will have a tangible impact. We're not interested in unnecessary bureaucracy or lengthy meetings. We work focused, hands-on, and with a keen eye for the essentials.
- You'll approach challenges with empathy and a hands-on mentality.
- You'll advise our customers and support them in using our products effectively.
- You'll identify customer needs, understand customer requirements and industry, and align our solutions with these needs.
- You'll develop strategies for customer retention and satisfaction with other departments.
- You'll monitor and analyze CRM data and customer feedback.
- You'll bring at least 3 years of experience in customer service, sales, or a related advisory role.
- You're known for effectively addressing situations and aligning them with company goals.
- You communicate relevant information clearly and know who needs what information and when.
- You're familiar with tools like CRM and ticket systems and have a technical interest.
- You have fluent German language skills in writing and speaking and feel comfortable communicating in German.
If our job offer for a Customer Success Manager - Customer Advisory / Customer Retention / CRM (m/w/d) sounds appealing, we look forward to receiving your application through our partner Workwise.
