Customer Service Representative

vor 2 Wochen

Dresden, Sachsen, Deutschland Hamburg Dresdner Maschinenfabriken GmbH Vollzeit
Job Title: Customer Service Employee/Representative

We are seeking a highly skilled and motivated Customer Service Employee/Representative to join our team at Hamburg Dresdner Maschinenfabriken GmbH in Dresden.

Your Key Responsibilities:
  • Provide exceptional customer service and support to our clients in the cocoa and chocolate industry.
  • Technical support and troubleshooting for our customers, including on-site visits and status surveys.
  • Coordinate spare parts and service availability to ensure timely delivery and minimize downtime.
  • Prepare and process quotations, shipping documents, and invoices in our ERP system.
  • Continuously improve and optimize our processes and procedures to enhance customer satisfaction and service efficiency.
Your Profile:
  • Technical training or equivalent experience in after-sales business.
  • Expert knowledge of technical machinery, electrical engineering, and automation (Siemens and Rockwell are a plus).
  • High level of commitment, initiative, and a distinctive service mentality.
  • Willingness to travel internationally for business, including extended periods.
  • Excellent written and spoken German and English language skills, with additional languages an asset.
  • Strong analytical skills, effective communication, and teamwork abilities.
Why HDM?

At Hamburg Dresdner Maschinenfabriken GmbH, we offer a dynamic and challenging work environment that fosters growth and development. As a Customer Service Employee/Representative, you will have the opportunity to work with a talented team, contribute to the success of our company, and expand your professional horizons in the exciting field of cocoa and chocolate processing.

We look forward to receiving your application, including your salary requirements, and welcoming you to our team.

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