Technical Support Specialist

vor 19 Stunden


Bretten, Baden-Württemberg, Deutschland SEEBURGER Vollzeit

About the Role

We are seeking a highly skilled Technical Support Specialist to join our SEEBURGER Support Services team. As a key member of our team, you will be responsible for providing exceptional support to our customers and their trading partners in the area of EDI data transfer.

Your Key Responsibilities

  • Monitor customer systems and resolve errors in a timely manner
  • Answer technical questions and provide support for EDI data transfer
  • Analyze and handle process errors, coordinating solutions with customers and trading partners
  • Establish and maintain technical EDI connections with new trading partners
  • Work independently, yet collaborate effectively with the team
  • Improve the operation of SEEBURGER solutions through problem management
  • Provide high-quality support to premium customers as a Designated Support Engineer

Your Profile

  • Strong basic IT knowledge, including network, operating system, and ERP user knowledge
  • Solid education, such as an IHK degree in information technology or a degree in business information technology
  • Experience in IT administration, system, or application support
  • Familiarity with EDI/B2B, MFT, EAI, and API environments, as well as communication protocols, server operating systems, application servers, and databases
  • Excellent written and spoken German and English skills

Location

Bretten



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