Technical Support Specialist

vor 4 Wochen


Schwerin, Mecklenburg-Vorpommern, Deutschland Planet intelligent systems GmbH Vollzeit

Key Responsibilities:

  • Providing IT assistance via phone and email.
  • Conducting thorough problem analysis and implementing effective solutions.
  • Delivering remote support to users.
  • Managing incidents and documenting resolutions in the ticketing system.
  • Installing and training clients on software at their locations.
  • Creating detailed technical documentation tailored to specific tasks.

Required Skills and Qualifications:

  • Preferred: Vocational training in Information Technology.
  • Ideally, some experience in a User Help Desk environment.
  • Proficient knowledge of Windows operating systems, Linux, Microsoft Office, and Exchange.
  • Basic understanding of networking technologies.
  • Experience in configuring network drives and printers.
  • Ability to work in a structured manner.
  • Quick learner with strong problem-solving skills.
  • Excellent communication and teamwork abilities.
  • Willingness to travel as needed.
  • Desire to continuously learn and improve.

What We Offer:

  • High-quality technical equipment and a supportive work environment.
  • Engaging responsibilities and a motivated team.
  • Flexibility to balance professional and personal life effectively.


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