Technical Support Specialist
vor 4 Wochen
Key Responsibilities:
- Providing IT assistance via phone and email.
- Conducting thorough problem analysis and implementing effective solutions.
- Delivering remote support to users.
- Managing incidents and documenting resolutions in the ticketing system.
- Installing and training clients on software at their locations.
- Creating detailed technical documentation tailored to specific tasks.
Required Skills and Qualifications:
- Preferred: Vocational training in Information Technology.
- Ideally, some experience in a User Help Desk environment.
- Proficient knowledge of Windows operating systems, Linux, Microsoft Office, and Exchange.
- Basic understanding of networking technologies.
- Experience in configuring network drives and printers.
- Ability to work in a structured manner.
- Quick learner with strong problem-solving skills.
- Excellent communication and teamwork abilities.
- Willingness to travel as needed.
- Desire to continuously learn and improve.
What We Offer:
- High-quality technical equipment and a supportive work environment.
- Engaging responsibilities and a motivated team.
- Flexibility to balance professional and personal life effectively.
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