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Operations Support Associate

vor 2 Monaten


Munich, Bayern, Deutschland SACLÀB GmbH Vollzeit

Become a part of SACLÀB as a Client Operations Specialist

We are in search of a dedicated professional who has a keen interest in fashion and luxury brands to join our vibrant Sales team. As a Client Operations Specialist, you will be instrumental in delivering outstanding customer service and overseeing logistics operations. This role presents an excellent opportunity to thrive in a diverse environment and aid in the advancement of SACLÀB within the luxury sector.

Key Responsibilities:
  • Deliver pre-sales and post-sales assistance, with an emphasis on nurturing robust customer relationships
  • Respond to customer inquiries through multiple communication channels
  • Manage logistics tasks including collecting items from sellers, packaging and dispatching orders, and processing returns
  • Collaborate with shipping partners and manage associated documentation
  • Assist the team with various operational duties
Qualifications:
  • Outstanding communication abilities in English and German/French
  • Willingness to work on-site
  • Enthusiasm for building customer relationships and thriving in a dynamic startup atmosphere
  • Excellent organizational capabilities and adeptness at multitasking
  • Familiarity with CRM platforms is a plus
What We Offer:

Joining SACLÀB means becoming part of a creative and forward-thinking team that prioritizes equality and respect among all employees. You will benefit from a 4-day work week, a modern office environment, a MacBook laptop, subsidized fitness memberships, a professional development budget, team events, family-friendly policies, and more.

At SACLÀB, we are dedicated to sustainability and ethical practices within the luxury fashion sector. Join us in transforming the industry with our distinctive approach to pre-owned designer bags and contribute to a more sustainable future for fashion.