Customer Service Solution Architect
vor 2 Wochen
Are you passionate about digital transformation and driving innovation in the logistics industry?
Hellmann Worldwide Logistics is seeking a talented Customer Solution Designer to join our dynamic team. In this role, you will play a pivotal part in shaping the future of our customer service solutions by leading the selection, implementation, and continuous development of cutting-edge technologies.
Your Responsibilities:- Collaborate with stakeholders to define a compelling product vision and prioritize features that deliver exceptional value to our customers.
- Lead and inspire an experienced cross-functional team, fostering a culture of collaboration, trust, and high performance.
- Act as a bridge between business units, development teams, and external partners, ensuring seamless communication and alignment throughout the product lifecycle.
- Develop comprehensive product roadmaps that align with strategic objectives and market trends.
- Gather and analyze user requirements from diverse stakeholders, prioritizing needs based on data-driven insights.
- Champion a data-driven decision-making process, leveraging analytics to inform product strategy and development.
- Manage projects effectively, ensuring timely delivery and stakeholder satisfaction.
- Contribute to shaping the digital future of logistics by driving innovation and implementing transformative solutions.
- Proven experience as a Customer Solution Designer or Product Owner for customer service applications within the logistics industry is highly desirable.
- A passion for change management and the ability to communicate effectively with stakeholders at all levels.
- A deep understanding of logistics processes and a commitment to delivering exceptional customer experiences.
- Strong interpersonal skills, enabling you to build relationships and collaborate effectively with diverse teams.
- A proactive and results-oriented mindset, coupled with the ability to think strategically and solve complex problems.
- Experience in implementing new systems, particularly within customer service environments.
- The ability to quickly grasp logistical processes and identify opportunities for digital innovation.
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