Customer Service Specialist
vor 2 Wochen
About ALBA
ALBA is a leading environmental services provider in Europe, dedicated to sustainable resource management. We are committed to creating a cleaner future through innovative solutions and responsible practices.
Your Role: Customer Service Specialist - Sales SupportWe are seeking a motivated and customer-focused individual to join our dynamic team as a Customer Service Specialist. In this role, you will play a vital part in ensuring seamless operations by collaborating with sales and logistics colleagues.
Responsibilities- Process orders, clarify inquiries, and provide accurate quotations to customers.
- Maintain customer data and pricing information within our ERP system.
- Handle customer inquiries professionally and efficiently, resolving issues promptly and effectively.
- Identify opportunities for process improvement and implement solutions to optimize operations.
At ALBA, we value our employees and offer a comprehensive benefits package designed to support your well-being and professional growth:
- Competitive salary and permanent contract.
- Employee referral program for rewarding successful recommendations.
- Flexible work options, including remote work opportunities, to promote work-life balance.
- Family-friendly policies, such as online tutoring services, to support employees with school-aged children.
- Comprehensive onboarding program through our Onboarding App and mentorship program.
- Health and wellness initiatives, including online fitness classes and a Job Bike program.
- Team spirit fostered through discounted tickets to ALBA BERLIN basketball games.
- Retirement planning benefits with company contributions to your pension fund.
- Corporate discounts on various products and services through ALBA Corporate Benefits.
- Annual performance reviews to provide feedback and support your development.
To excel in this role, you should possess the following qualifications:
- Completed commercial training.
- Prior experience in sales support is a plus, but we welcome applications from diverse backgrounds.
- Proficiency in MS Office and ERP systems.
- Strong customer service ethos and effective communication abilities.
- Fluent German for national customer interactions.
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