Application Support Manager
vor 2 Wochen
About the Role:
Lingoda is seeking a highly skilled Application Support Manager to join our team. As a key member of our Application Support Team, you will play a crucial role in ensuring the smooth operation of our critical third-party applications, including Hubspot, Aircall, and Thinking Cap (LMS).
Key Responsibilities:
- Support Requests Management: Respond promptly to and resolve support requests from employees and customers, identifying and addressing root causes of recurring issues.
- Continuous Improvement: Regularly evaluate application performance and user feedback to make continuous improvements, ensuring the applications meet evolving business needs.
- Vendor Liaison: Act as a point of contact with system vendors for support, updates, and troubleshooting.
- Documentation: Create and maintain comprehensive documentation for the applications, including user guides, best practices, and system configurations.
- Best Practice: Stay current on all product updates for our applications and make recommendations to ensure we implement best practices for application usage, workflow improvements, and system optimizations.
- Training: Conduct training sessions for end users, ensuring they are proficient in using the applications effectively.
- Report creation and dashboards: Work with end users to gather requirements and help create custom reports and dashboards.
- Automation and Data Quality Projects: Support our Senior Applications Manager with projects focused on improving data quality within applications.
Requirements:
- Proven experience: 2-3 years of experience performing application support, preferably having worked with HubSpot (or equivalent), LMS systems.
- High learning agility: Self-driven in learning new applications and platforms.
- Accountable: Accountable for projects, features, and technical design, architecture, and execution.
- Collaborative: Works with stakeholders on upcoming projects and features, ensuring efficient and effective development.
- Team spirit: Willingness to stand in for team manager in Dev Council, meetings, and planning.
- Motivation: Understands the wider product and business strategy, using it to shape projects, features, and day-to-day work.
- Curious mindset: Stays up to date with industry best practices and trends, proactively integrating advancements into our ways of working.
- Precision: Creates documentation, spikes, raises, and creates backlog items for technical debt.
- Diligence: Follows role guidelines consistently and to a high level, ensuring excellent quality of work.
About Lingoda:
Lingoda is a fast-growing online language partner that provides a human-centric, personalized, and seamless learning experience. We are committed to building bridges through life-changing language learning. Our company culture is positive, inclusive, and passionate about languages. We offer a well-structured onboarding process, education funds, free access to our language classes, mental health programs, corporate benefits, pension funds, 28 vacation days per year, free snacks and drinks, modern hardware, and flexible working hours.
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