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IT Support Specialist

vor 2 Monaten


SulzbachRosenberg, Bayern, Deutschland JRS RETTENMAIER FRANCE Vollzeit
Job Overview:

JRS Rettetmaier France is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in providing technical support for our software, hardware, networks, and telephony systems.

Key Responsibilities:
  • Technical Support: Provide first-level technical support for software, hardware, networks, and telephony issues, ensuring prompt and effective resolution.
  • Error Analysis and Prioritization: Analyze and prioritize error situations according to Service Level Agreements (SLAs) in our ticketing system.
  • Customer Engagement: Engage with users personally, via remote sessions, and through documentation to resolve IT issues.
  • IT Support Requests: Independently handle IT support requests, capturing, solving, or escalating them while ensuring proper documentation.
  • Onboarding and Training: Assist with onboarding processes for new employees, conduct user training, and contribute to IT procurement and inventory management.
  • Collaboration: Collaborate on projects within the department, ensuring seamless integration and effective communication.
Requirements:
  • Education: Completed IT education or similar qualification.
  • Experience: Previous IT support experience with strong hardware, software, and network knowledge.
  • Skills: Proficiency in Windows 10, MS Office, and Active Directory.
  • Language: Fluent in German and English, both verbally and in writing.
  • Personal Qualities: Service-oriented team player with strong independence and attention to detail.