IT Support Specialist
vor 2 Wochen
We are a leading IT services provider specializing in IT helpdesk support and knowledge logistics management. Our team of IT experts is dedicated to resolving all IT-related issues and providing top-notch service to our clients. As a **Technical Support Expert**, you will be responsible for handling calls and tickets, troubleshooting hardware and software issues, and providing user support. You will work closely with our clients and other support levels to ensure a smooth IT operation.
Key Responsibilities- Manage and resolve IT-related issues and requests
- Provide technical guidance and support to users
- Collaborate with clients and other support teams to ensure seamless IT operations
- Utilize ticketing systems to track and resolve issues
- Develop and maintain knowledge base articles and documentation
- Stay up-to-date with industry trends and technologies
As a **Technical Support Expert**, you will be the primary point of contact for users seeking IT assistance. Your role will involve actively assisting users in problem-solving, pre-qualifying issues, and providing solutions based on established processes. Your extensive **IT knowledge** and our internal knowledge base will be your tools for success in this role. Ideally, you will have experience with Citrix, Microsoft Exchange, Mobile Device Management, and more.
Requirements- Proven experience in IT support or a related field
- Strong technical skills and knowledge of IT systems and software
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong analytical and troubleshooting skills
- Ability to work independently and as part of a team
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