Customer Service Representative

vor 1 Woche


Schwerin, Mecklenburg-Vorpommern, Deutschland Conduent Vollzeit
Job Description

Job Title: Call Center Agent

Company: Conduent

Location: Schwerin

Job Type: Full-time

Industry: Telecommunications

About Us: Conduent is a leading business process services company that helps clients deliver exceptional customer experiences.

Job Summary: We are seeking a highly motivated and customer-focused Call Center Agent to join our team in Schwerin. As a Call Center Agent, you will be responsible for providing exceptional customer service to Vodafone customers, handling inquiries, and resolving issues related to billing, TV connections, and router settings.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, or chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Upsell and cross-sell Vodafone products and services to customers
  • Meet or exceed sales targets and performance metrics
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience

Requirements:

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet performance metrics
  • Proficiency in German language
  • Basic knowledge of telecommunications industry and products
  • Flexibility to work varying shifts, including evenings and weekends

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Flexible working hours and remote work options


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