Customer Service Representative
vor 1 Woche
Job Title: Call Center Agent
Company: Conduent
Location: Schwerin
Job Type: Full-time
Industry: Telecommunications
About Us: Conduent is a leading business process services company that helps clients deliver exceptional customer experiences.
Job Summary: We are seeking a highly motivated and customer-focused Call Center Agent to join our team in Schwerin. As a Call Center Agent, you will be responsible for providing exceptional customer service to Vodafone customers, handling inquiries, and resolving issues related to billing, TV connections, and router settings.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries via phone, email, or chat
- Resolve customer complaints and issues in a professional and courteous manner
- Upsell and cross-sell Vodafone products and services to customers
- Meet or exceed sales targets and performance metrics
- Collaborate with internal teams to resolve complex customer issues
Requirements:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Proficiency in German language
- Basic knowledge of telecommunications industry
- Flexibility to work varying shifts, including evenings and weekends
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Flexible working hours and remote work options
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