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    {"h2": "Job Summary ", "ul": ["Develop and implement global licensing strategies aligned with business goals and objectives.", "Negotiate and manage contracts with licensors and licensees, and establish strategic partnerships to expand market reach.", "Analyze market trends to identify licensing opportunities in different regions and ensure compliance with...


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Head of Customer Service for Germany and Austria

vor 3 Monaten


Weißenburg in Bayern, Bayern, Deutschland Bosch Vollzeit

Position Overview

We are seeking a dynamic leader to oversee our customer service operations in Germany and Austria. This role involves managing a team of around 100 dedicated service technicians, including seven regional leaders and supervisors across various locations.

Key Responsibilities

  • Guide and mentor a large team, ensuring high standards of service delivery while focusing on sustainable growth.
  • Strategically develop the department, enhancing operational efficiency and maintaining exceptional service quality, while reporting directly to the Head of After-Sales.
  • Facilitate effective communication between sales, engineering, and quality management teams, acting as the primary escalation point for resolving technical issues raised by customers.
  • Continuously monitor and improve key performance indicators (KPIs), implementing strategies for knowledge transfer and effective team leadership.
  • Oversee service capability forecasting to ensure readiness and responsiveness to customer needs.

Qualifications

  • Educational Requirements: A degree in technical or business fields (Bachelor's or Master's) such as economics or industrial engineering, or equivalent professional experience.
  • Professional Experience: Significant leadership experience with a thorough understanding of customer service operations and related systems.
  • Skills and Attributes: Strong analytical abilities to implement sustainable practices, capability to foster a high-performance team, and effective communication skills across various organizational levels.
  • Work Conditions: Willingness to travel as needed.
  • Passion: A strong interest in process optimization.
  • Language Proficiency: Fluent in both German and English.

Additional Information

We provide flexible working arrangements, including options for part-time work, remote opportunities, and job sharing. We encourage inquiries regarding these options.

Our company values diversity and inclusion, welcoming applications from individuals of all backgrounds, regardless of gender, age, disability, religion, ethnicity, or sexual identity.

For inquiries regarding the application process:
Contact our HR Department.

For technical questions about the role:
Reach out to our Department Specialist.