Lead Process Enhancement Specialist
vor 3 Monaten
Rakuten Symphony Deutschland GmbH is a member of the Rakuten Group, delivering global B2B solutions for the mobile telecommunications sector and facilitating next-generation, cloud-based international mobile services. Leveraging the technology that powered the launch of Japan's latest mobile network, we are expanding our mobile offerings globally. To support our vision of providing an innovative cloud-native telecommunications platform for our clients, Rakuten Symphony is eager to attract and nurture top talent. We invite individuals to join our team in Germany across various functional domains of our organization – from sales to engineering, and from support functions to product development. Together, let’s shape the future of mobile telecommunications.
As a Senior Process Improvement Specialist, your primary responsibility will be to enhance organizational workflows. You will collaborate with and mentor fellow specialists to continuously refine both existing and future processes.
Key Responsibilities- Conducting comprehensive process improvement initiatives and securing approval from relevant stakeholders;
- Establishing KPIs to evaluate the effectiveness of process enhancement capabilities;
- Collaborating closely with process owners to perform maturity and adoption assessments in accordance with established frameworks to identify current process gaps;
- Gathering change requests related to process design from department leaders and implementing those changes in conjunction with the process design team;
- Finalizing project documentation and reports;
- Facilitating process improvement workshops with stakeholders, sharing insights derived from the analysis of existing workflows;
- Overseeing process documentation and supporting the development and maintenance of logs for process modifications;
- Advocating for process adoption initiatives while monitoring key performance indicators to track progress;
- Ensuring processes are optimized, effective, and aligned with customer requirements while supporting organizational growth and development;
- Encouraging a culture of continuous process improvement and imparting these values to junior associates through mentorship;
- Serving as a liaison for escalations between internal and external partners.
- 3-5 years of experience in Business Administration, Operations, or Management, preferably within a telecommunications operator or an ICT/Product company;
- 6+ years of experience in continuous process improvement and implementation utilizing Six Sigma methodologies, ideally within a telecommunications operator or an ICT/Product company;
- Familiarity with various domains within a telecommunications operator (procurement, finance, product management, service desk, engineering, etc.) and an understanding of their interdependencies is highly desirable;
- Six Sigma Yellow Belt certification or equivalent training;
- Demonstrated experience in operations management related to process design, development, and auditing (including maturity assessments, adoption evaluations, gap identification, etc.);
- Self-motivated, detail-oriented, and dedicated to quality;
- Strong organizational skills with a proven ability to manage multiple, often conflicting priorities to successful completion;
- Consistently operates with the highest levels of honesty, integrity, and fidelity, acting in the best interest of the organization;
- Strong capability for upskilling and reskilling, with a curious mindset and a desire for continuous learning and growth;
- Proven leadership abilities, with experience guiding team members to achieve objectives;
- Technical writing proficiency;
- Experience with tools such as Excel and Visio for workflow production;
- Able to function as a team player, exhibiting a flexible and positive attitude;
- Strong analytical and problem-solving capabilities;
- Ability to work effectively under pressure;
- A self-starter who can work independently while also thriving in a team environment.
Educational Requirements
- Bachelor's degree (minimum 4 years) in Business Administration, Operations, Management, or a related field;
- Any certification or diploma in Robotic Process Automation (RPA) is a plus;
- Six Sigma Green/Yellow Belt certification or equivalent training;
- Certification in TM Forum Business Process Frameworx (eTOM) is an added advantage;
- Proficiency in written and verbal communication in English and German.
- Collaborative colleagues, an international team, and a dynamic work environment;
- 30 days of annual leave;
- Modern workspaces, appealing office environments, and high-quality equipment;
- Excellent growth prospects, competitive compensation, and bonus opportunities;
- And much more.
We look forward to your application and the opportunity to collaborate in building a brand in Germany.
RAKUTEN SHUGI PRINCIPLES
Our global practices outline specific behaviors that make Rakuten unique and unified worldwide. We expect Rakuten employees to embody these 5 Shugi Principles of Success.
- Always improve, always advance. Strive for complete success - Kaizen.
- Be passionately professional. Approach your work with unwavering commitment and determination to excel.
- Hypothesize - Practice - Validate - Shikumika. Utilize the Rakuten Cycle to navigate uncharted territories.
- Maximize Customer Satisfaction. The greatest fulfillment for service industry workers is witnessing customer satisfaction.
- Speed Speed Speed. Maintain a keen awareness of time. Take initiative, set clear objectives, and engage your team.
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