Customer Success Manager
vor 1 Woche
As a key member of the ServiceNow Customer Success team, you will play a vital role in ensuring the success of our customers on their digital transformation journey. Your primary responsibility will be to engage with customers, understand their business needs, and provide expert guidance to help them maximize the value of their ServiceNow investment.
We are seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional customer experiences. Your role will involve working closely with customers and the account team to develop and implement customized success plans, driving business outcomes, and fostering long-term relationships.
Key Responsibilities- Develop and maintain strong relationships with customers, understanding their business objectives and challenges
- Lead the development and implementation of customer success plans, aligned with business outcomes and key performance indicators
- Collaborate with cross-functional teams to ensure seamless customer experiences, including sales, marketing, and product teams
- Provide expert guidance and training to customers on ServiceNow products and best practices
- Conduct regular business reviews and progress updates with customers, ensuring alignment with business objectives
- Identify and capitalize on opportunities to upsell and cross-sell ServiceNow products and services
- Stay up-to-date with industry trends, competitor activity, and market developments to ensure ServiceNow remains a leader in the market
To succeed in this role, you will need to possess a unique blend of business acumen, technical expertise, and interpersonal skills. You should have:
- A proven track record of delivering customer success in a software or technology company
- Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders
- Strong analytical and problem-solving skills, with the ability to identify and capitalize on business opportunities
- Experience working with cross-functional teams, including sales, marketing, and product teams
- Knowledge of ServiceNow products and services, or a willingness to learn and develop expertise
- Fluency in English, with the ability to communicate effectively with customers and stakeholders
At ServiceNow, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. You will have the chance to work with a talented team of professionals, who are passionate about delivering exceptional customer experiences. We offer a competitive compensation package, including a base salary, bonus structure, and comprehensive benefits.
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