Customer Support Specialist
vor 1 Woche
Unlock Your Potential in a Dynamic Support Role
At gkk dialog, we're seeking a skilled Customer Support Specialist to join our Application Support team in Hannover. As a key member of our team, you'll play a vital role in delivering exceptional support to our customers.
About the Role
- Provide Technical Support for various Windows applications and iOS/Android apps, ensuring seamless user experiences.
- Collaborate with Financial Advisors to troubleshoot, resolve, and provide telesupport for complex issues.
- Handle Customer Inquiries efficiently through our ticketing system, ensuring prompt and effective resolution.
- Analyze and Troubleshoot problems using knowledge databases, providing expert solutions to customers.
- Support Microsoft Office 365 queries and issues, ensuring customers receive top-notch assistance.
What We're Looking For
- Technical Support Experience or affinity, with a passion for user support.
- Excellent Communication Skills in German, with the ability to articulate complex technical information.
- Flexibility to Work Shifts, with a willingness to adapt to changing priorities.
- Previous Experience with MS Office 365 is a plus, but not required.
Why Join gkk dialog?
- Opportunity to Work with a Leading Company in the industry.
- Collaborative Team Environment with a focus on growth and development.
- Competitive Compensation and Benefits package, including a company pension plan.
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