Customer Support Specialist for Application Assistance
vor 4 Wochen
Exciting Career Opportunity
- Permanent Employment Contract with a Company Pension Plan
- Be part of a dynamic team in a positive work atmosphere
- Encouraging development through an open feedback culture
- Participate in regular team events to celebrate and network
- Work remotely up to 30 days a year from another EU country
- Select your preferred work setting: Office, Remote, or Hybrid
- Receive a subsidized public transportation pass
- Access to a Job Bicycle through our partner EuroRad
- Health and wellness benefits with EGYM Wellpass
- Support and counseling services for personal matters
- Attractive bonus structures, including a referral program
Role Overview for Customer Support Specialist in Application Assistance:
As a Customer Support Specialist, you will provide assistance for various Windows applications and support for mobile applications on iOS and Android platforms. Your role will involve aiding Financial Advisors with troubleshooting, solutions, and telephonic support.
- Service-oriented communication across multiple channels
- Managing customer inquiries through the ticketing system
- Resolving customer issues utilizing knowledge databases
- Analyzing and troubleshooting technical problems
- Providing support for queries related to Microsoft Office 365
Qualifications We Seek:
- Experience or interest in technical support
- Willingness to learn and passion for user assistance
- Familiarity with smartphones and PCs
- Availability to work shifts (no night shifts)
- Excellent communication skills in German
Prior experience with MS Office 365 is advantageous but not mandatory.
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