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Head of Customer Advisory for Car Insurance
vor 2 Monaten
Teamleiter (m/w/d) Kundenberatung Kfz-Versicherung
Company Overview:
CHECK24 is dedicated to delivering the finest price comparison service for car insurance in Germany, ensuring a straightforward, transparent, and equitable experience for our clients.
About the Role:
We are in search of a Team Leader (m/w/d) for customer support at CHECK24 Comparison Portal for Car Insurance GmbH.
In this leadership position, you will oversee a team of customer advisors, focusing on both telephonic and written communication regarding car insurance inquiries.
Qualifications:
- Completed education in insurance or a related discipline
- Proven experience in managerial roles
- Strong commitment to customer service excellence
- Solid understanding of operational processes
- Exceptional communication abilities
- Proficient in the German language
Key Responsibilities:
- Leading and mentoring a team of customer advisors
- Managing daily operations
- Overseeing quality assurance and process enhancements
- Maintaining high standards of service delivery
- Fostering employee development
- Facilitating communication between clients, insurers, and internal departments
What We Provide:
- A dynamic work environment blending established practices with innovative approaches
- Competitive remuneration alongside additional perks
- Support for work-life balance, including options for remote work
- Opportunities for professional advancement and training
- Complimentary beverages and snacks
- Engaging team-building activities
- A modern workspace equipped with ergonomic furniture
- Sustainable transportation options
