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Campaign Operations Manager

vor 2 Monaten

Munich, Bayern, Deutschland Sky Deutschland GmbH Vollzeit
About the Role

We're seeking a highly skilled Campaign Operations Manager to join our team at Sky Deutschland GmbH. As a key member of our Customer Contact Squad, you'll play a crucial role in driving our customer journey forward.

Key Responsibilities
  • Develop and implement data-driven campaign strategies to optimize customer engagement and retention
  • Analyze customer data to identify trends and opportunities for growth, using tools like Salesforce, IBM Unica, and SAS
  • Collaborate with cross-functional teams to design and execute campaign journeys that meet business objectives
  • Monitor and improve campaign performance, ensuring seamless execution and maximum ROI
  • Stay up-to-date with industry trends and best practices in campaign management and customer journey optimization
What You'll Bring
  • A degree in business administration, economics, or a related field, with 2-4 years of experience in direct marketing or a related field
  • Proven expertise in campaign management tools, preferably IBM Unica or Salesforce Marketing Cloud
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and drive business decisions
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
  • A customer-centric mindset, with a passion for delivering exceptional customer experiences
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development
  • A competitive salary and benefits package, including a hybrid working model and flexible working hours
  • Access to cutting-edge technology and tools, including Salesforce and IBM Unica
  • Professional development opportunities, including training and mentorship programs
  • A collaborative and inclusive team culture, with a focus on diversity and inclusion

We're an equal opportunities employer, committed to creating a workplace that's inclusive and respectful of all individuals. We welcome applications from diverse candidates and encourage you to apply if you're passionate about delivering exceptional customer experiences.