Head of Client Services Director

vor 2 Wochen

Frankfurt am Main, Hessen, Deutschland MRM Vollzeit

Lead Client Services

M RM Germany

Frankfurt or Berlin

M RM is seeking a seasoned Client Services professional to spearhead our team in Germany. You'll be responsible for nurturing and developing our relationships with key clients while playing a pivotal role in identifying and capitalizing on opportunities for growth.

The Key Responsibilities:

We're looking for an experienced Client Services leader who is passionate about inspiring others and building long-term client relationships. The role will involve:

We're looking for an experienced Client Services leader who is passionate about inspiring others and building long-term client relationships.

The role will involve:

  • Managing several of our largest clients, ensuring their needs are met and expectations exceeded.
  • Identifying opportunities to grow relationships, presenting ideas and strategies to key stakeholders.
  • Overseeing projects and campaigns for the clients across CX, CRM/Loyalty, and Technology.
  • Leading and mentoring the client services team.
  • Playing an active role in new business opportunities.

Essential Capabilities:

We're looking for a Client Services leader who can demonstrate:

  • Previous experience operating at a similar level working with major clients. Experience with the automotive sector would be advantageous.
  • A deep understanding of some or all of our core specialisms; Business & Digital Transformation, CX, CRM, Content, and Social Media.
  • Proficiency in both German and English.
  • Exceptional communication skills.

About Us:

M RM is a global, multi-award-winning integrated, digital, and direct marketing agency with 40+ offices across North America, Latin America, Europe, the Middle East, and Asia-Pacific.

We focus on creating meaningful connections between brands and their customers. We believe this is best achieved when we work with our clients and agencies in a spirit of total collaboration.

This philosophy guides our approach to creating moments that matter to both people and brands. Through data-infused insights and engaging creative that is enabled through technology, we build seamless, connected experiences that result in profitable relationships. We do this by operating at the intersection of strategy, creative, and data.

As part of McCann World Group and the Interpublic Group, we have all the benefits of being part of a world-class network while retaining the culture and entrepreneurial spirit of a smaller agency.

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