Sales Operations Manager

vor 4 Wochen

Munich, Bayern, Deutschland Amazon TA Vollzeit
Job Summary

We are seeking a highly skilled Sales Operations Manager to support our country lead in Germany and Austria. The successful candidate will be responsible for managing the end-to-end installation and maintenance process for Pickup And Return Points, executing service roll-out on-time, and driving continuous improvement projects in installation and maintenance processes, as well as cost reduction.

Key Responsibilities
  • Manage the installation and maintenance process for Pickup And Return Points
  • Execute service roll-out on-time
  • Drive continuous improvement projects in installation and maintenance processes, as well as cost reduction
  • Monitor performance of service providers and escalate issues as needed
  • Identify opportunities to improve customer experience and performance, including raising the bar for Operations KPIs
  • Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion
  • Partner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices
  • Develop materials for service providers and host partners
  • Report on daily, weekly, monthly KPIs and projects to senior leadership
Requirements
  • A degree related to engineering or similar
  • Relevant experience assessing risks and taking decisions based on assessment
  • Relevant experience analyzing data
  • Tech-literate, with ability to learn new systems quickly
  • Relevant experience managing multiple priorities
  • Full professional proficiency in written and verbal English and German
Preferred Qualifications
  • Experience in program or operations management, working with hardware and software products
  • Demonstrable experience managing cross-functional and regional programs influencing different stakeholders' groups
  • Experience measuring/optimizing performance
  • Experience managing third party resources on a national scale
  • Knowledge of SQL, advanced Microsoft Excel
  • Six Sigma or Lean certification
About Amazon

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

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