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Customer Service Representative

vor 2 Monaten


Leipzig, Sachsen, Deutschland DG timework GmbH Vollzeit
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Kundenbetreuer (m/w/d) at DG timework GmbH in Leipzig. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Communication: Respond to customer inquiries via phone and email in a timely and professional manner.
  • Ticket Management: Manage and resolve customer tickets in a efficient and effective manner.
  • Product Knowledge: Stay up-to-date with our product portfolio and provide expert advice to customers.
  • Problem-Solving: Troubleshoot and resolve customer issues in a timely and professional manner.
  • Team Collaboration: Work closely with our internal teams to ensure seamless customer support.
Requirements
  • Experience: Minimum 2 years of experience in a customer-facing role.
  • Language Skills: Fluent German language skills, both written and verbal.
  • Technical Skills: Proficient in using ticketing tools and other technical software.
  • Soft Skills: Excellent communication and problem-solving skills.
What We Offer
  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Training and Development: Ongoing training and development opportunities to help you grow in your role.
  • Collaborative Team Environment: A dynamic and supportive team environment that encourages collaboration and innovation.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth.