Customer Success Manager
vor 3 Wochen
We're seeking an experienced Customer Success Manager to join our innovative startup in Berlin, Germany. As a key member of our team, you'll be responsible for building and nurturing deep relationships with our customers in the Life Sciences industry.
Key Responsibilities- Act as the primary point of contact for onboarding, support, and ongoing engagement with our customers
- Drive customer projects to optimize adoption and engagement, including Proof of Value, Pilots, Go-Live, and Renewal
- Work closely with customers to understand their business needs, gather feedback, and share insights with our product and engineering teams to improve our platform
- Develop and implement scalable customer success processes, including performance metrics, customer health monitoring, and proactive engagement strategies
- Support product improvement through collaboration and ensuring customer feedback is integrated into product development
- Ensure smooth onboarding for customers, helping them get the most value out of our platform
- Provide tailored advice and solutions to customers, helping them navigate complex regulatory landscapes and optimize their workflows
- Assist customers in resolving any issues or roadblocks they encounter while using our platform
- Prioritize features and improvements based on customer needs and market trends
- Experience in the field of Life Sciences (Pharmaceuticals, Medical Devices, or Regulatory Compliance) - you bring deep knowledge of regulatory frameworks and industry-specific processes
- Several years of experience in customer success or related roles, with a track record of building strong customer relationships and driving engagement in complex B2B environments
- Customer-Centric Mindset: You have strong empathy and listening skills, with the ability to build deep relationships and understand customer pain points
- You have a proactive approach to problem-solving, identifying issues before they become challenges, and working tirelessly to find solutions that benefit the customer
- Strong communication skills: You can clearly explain complex concepts to customers and internal stakeholders alike, tailoring your message to different audiences
- Experience in designing and implementing customer success processes, including creating KPIs, customer health metrics, and scalable onboarding procedures
- Business-level German and English skills (written and spoken)
- Join a small, ambitious team with real ownership, unparalleled growth opportunities, and global ambitions
- Grow your career with experienced founders who know what it takes to build a successful company
- Work with some of the best and brightest in ML, data science, and software engineering
- Real equity and competitive compensation
- An office in the heart of Berlin
- Become part of the Project A family network
We're committed to diverse and equal opportunities hiring for all – applicants, candidates, and employees alike. We value humans – with all our glorious multifaceted backgrounds, perspectives, and experiences – and look forward to your application.
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