Aktuelle Jobs im Zusammenhang mit Technical Support Specialist - Munich, Bayern - Amazon TA
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Technical Support Specialist
vor 3 Monaten
Position Overview
This is a fixed-term contract role within Amazon's IT Services Organization, where we aim to be the most customer-focused company globally.
As a Technical Support Specialist, you will play a crucial role in delivering professional and knowledgeable IT assistance to our internal customers. Your collaboration with various teams and contractors will be essential in troubleshooting IT system issues.
Key Responsibilities
- Provide comprehensive technical support for internal employees, ensuring optimal performance of IT equipment and infrastructure.
- Utilize hands-on experience with diverse support and infrastructure technologies, including PC hardware, software applications, and operating systems.
- Deliver 1st, 2nd, and 3rd line support, addressing all IT-related issues, regardless of size.
- Assist in drafting and maintaining standards and documentation to enhance operational efficiency.
- Manage project support, acting as a single point of contact for technical input on site and team initiatives.
- Serve as a liaison for contractors and external suppliers, effectively communicating technical requirements.
- Execute change management requests and conduct audits as necessary.
- Engage with suppliers for procurement and inventory management in line with operational needs.
- Handle ad-hoc requests as required.
Basic Qualifications
- Proficient in supporting operating systems (Windows, Macintosh, or Linux)
- Strong customer service skills
- Experience in advanced hardware and software troubleshooting
- Knowledge of IT equipment lifecycle management
- Ability to manage change effectively
- Proficient in English and basic German
Preferred Qualifications
- Capability to write simple scripts in an administrative language
- Proactive issue identification and resolution skills
- Strong analytical and problem-solving abilities
- Experience in high-pressure environments with competing priorities
- Ability to produce clear and concise documentation
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